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Enthusiast
Posts: 1
Registered: ‎11-13-2017
Message 61 of 125 (881 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hello, the same thing is happening to me since I don't remember if I set up a security password or not, and it just locked me out, I'd appreciate the help.

Enthusiast
Posts: 1
Registered: ‎11-12-2017
Message 62 of 125 (878 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

I'm having the same problem. I can't remember setting up a security question to begin with, but its asking for one. I'd rather not talk on the phone as I'm at work during their operating hours.
Moderator
Posts: 166
Registered: ‎09-19-2017
Message 63 of 125 (857 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hi handy0, T-bone750. Thank you for posting in the Community. Let me send you a private message.

 

Regards,

Jade

Enthusiast
Posts: 1
Registered: ‎11-14-2017
Message 64 of 125 (856 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

I'm having the same problem as well been trying for the past hour to do the security answer that I don't remember and I would like to change the password. Now I'm locked out and the website keeps shutting down on me.

Moderator
Posts: 166
Registered: ‎09-19-2017
Message 65 of 125 (846 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hi ShadowBlaze018, let me send you a private message.

 

Thank you, - Jade.

Enthusiast
Posts: 1
Registered: ‎11-14-2017
Message 66 of 125 (839 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Like many, I’ve tried resetting my password and it asks for a security question/answer that I honestly don’t remember adding to my account. Please help.
Moderator
Posts: 166
Registered: ‎09-19-2017
Message 67 of 125 (836 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hi Kusanavi, Thank you for posting in the Community. Let me send you a private message. - Regards, Jade.

Enthusiast
Posts: 2
Registered: ‎05-27-2016
Message 68 of 125 (819 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

It's kinda silly of me to post in my own topic a year later, but as an update on my end I still haven't been able to unlock my account. I was told to call a number which I really would rather not do. Is there no way to resolve this via emails/messaging/what have you?
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Moderator
Posts: 1,115
Registered: ‎08-18-2014
Message 69 of 125 (813 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hi DarkwingChao, Let me send you a private message.  Thanks, Hailey

Rookie
Posts: 1
Registered: ‎11-15-2017
Message 70 of 125 (781 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

I've also sadly forgotten my security question for my rewards account. Can someone get in touch with me on here to fix this issue?

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