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Enthusiast
Posts: 2
Registered: ‎05-27-2016
Message 1 of 83 (2,996 Views)

Unable to sign in to Sony Rewards account and redeem points

Hello!

I made a Sony Rewards account about 3 years ago because it seemed like a neat little concept, but I quickly forgot about it when I realised how much of a grind it was to earn enough points.

Now, 3 years later and I notice I have 1,000 points! Great! Exactly what I needed, I thought.

However, upon trying to sign in, I'm greeted with a security question I have long since forgotten the answer too, locking me out of the account (which by now has been locked for way past 30 minutes) and being unable to sign in, and as such, not being able to redeem the points.

I tried emailing the support team months ago, but they didn't do anything, and for various reasons I'd rather not call.

 

Basically, what I'm asking is; is there any way to fix my account so I don't need the question? I'd really like it if I could get in before the week's over.

 

Thanks!

Moderator
Posts: 1,063
Registered: ‎08-18-2014
Message 2 of 83 (2,992 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hi DarkwingChao, let me send you a private message. Thanks, Charlie

Enthusiast
Posts: 2
Registered: ‎07-22-2017
Message 3 of 83 (2,112 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

i have same problem help pls

Moderator
Posts: 2,469
Registered: ‎10-20-2014
Message 4 of 83 (2,108 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hi amirutd, Let me send you a message. Regards, Dave 

Enthusiast
Posts: 1
Registered: ‎08-14-2017
Message 5 of 83 (1,858 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Yea i got the same problem
Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 6 of 83 (1,856 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hi Revenge-123, let se send you a private message. Regards, Ella

Rookie
Posts: 1
Registered: ‎08-25-2017
Message 7 of 83 (1,679 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

I also have the same problem. And I know its a pretty late response
Moderator
Posts: 2,469
Registered: ‎10-20-2014
Message 8 of 83 (1,674 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hi zombieblood47,  let me send you a message. Regards, Dave 

Enthusiast
Posts: 1
Registered: ‎09-07-2017
Message 9 of 83 (1,360 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

also have this problem
Moderator
Posts: 1,079
Registered: ‎08-18-2014
Message 10 of 83 (1,346 Views)

Re: Unable to sign in to Sony Rewards account and redeem points

Hi matttufu, Thanks for notifying. Let me send you a private message. Thanks, Hailey

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