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Enthusiast
Posts: 1
Registered: ‎04-11-2017
Message 1 of 3 (181 Views)

XBR 65x850C updated apparently hung in a loop

First thing this morning my XBR 65x850C at power on goes into a loop that looks like a firmware update.

 

  The four colored ****** spin,

then powers off,

powers back on

then goes to a screen that says Optimizing apps ****** of 196.

 

  Rolls thru and restarts, Sony splash screen, Android screen and the process starts over again.

 

Tried soft reset. Tried to factory reset. Talked to support.

 

Support says should see a green light if the reset is working, never see a green light.

 

Powered off for 30 seconds. No joy.

Powered off for 2 mins. still no Joy.

Powered off for 30 mins. No joy.

 

Support says they are sending parts to 3rd party. Doesn't sound like parts, sounds like a bad firmware push.

 

Any ideas?

 

Thanks.

Expert
Posts: 204
Registered: ‎09-14-2016
Message 2 of 3 (159 Views)

Re: XBR 65x850C updated apparently hung in a loop

Get a different tv.
Highlighted
Moderator
Posts: 2,347
Registered: ‎10-20-2014
Message 3 of 3 (114 Views)

Re: XBR 65x850C updated apparently hung in a loop

Hi NotHenryPorter,

 

Let me call you now.

 

Regards,

Dave

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