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Enthusiast
Posts: 7
Registered: ‎09-13-2014
Message 1 of 18 (992 Views)

kds-r60xbr2 optical block is dead

I purchased the unit in February 2007.  Picture started turning very yellow.  I just figured it was the bulb wearing out.  I replaced it with 2 different bulbs.  Still had yellow picture.  Began researching online and found it was an issue with the optical block.  This was such a known problem to Sony, that they were offfering replacement TV's (I believe it was also a part of a class action lawsuit).  What type of resolution can you offer at this point.  I understand that I am out of the warranty period, but it appears that this is a well known problem by sony and you have chosen not to recall a defective product.  I would like to think that there still could be some sort of a resolution to the situation, as I would hate to think that I spent over $5000 for a TV that I would only get 7 years out of.

Thanks

CJ

Moderator
Posts: 438
Registered: ‎08-18-2014
Message 2 of 18 (978 Views)

Re: kds-r60xbr2 optical block is dead

Hello cjfisherman,

 

  I'm sorry to hear about the experience, If i'm not mistaken this is the Rear projection TV that came with the extra bonus lamp back in 2006. Allow me to provide you updates on your concern coupled with some options for you. I sent you a Pm kindly check it please.

 

Best Regards,

Farley

 

     

 

  

Enthusiast
Posts: 7
Registered: ‎09-13-2014
Message 3 of 18 (973 Views)

Re: kds-r60xbr2 optical block is dead

There's noting in my PM inbox?
Enthusiast
Posts: 7
Registered: ‎09-13-2014
Message 4 of 18 (972 Views)

Re: kds-r60xbr2 optical block is dead

Yes you are correct on the model. I purchased it in February 2007.
Moderator
Posts: 438
Registered: ‎08-18-2014
Message 5 of 18 (968 Views)

Re: kds-r60xbr2 optical block is dead

Hello cjfisherman,

 

 

   Let me resend my message. Thank you.

 

Farley

 

 

Enthusiast
Posts: 9
Registered: ‎09-12-2017
Message 6 of 18 (250 Views)

Re: kds-r60xbr2 optical block is dead

did sony offer you new tv or money resolve this for ?  having same problem...

Enthusiast
Posts: 9
Registered: ‎09-12-2017
Message 7 of 18 (249 Views)

Re: kds-r60xbr2 optical block is dead

having same issue....pls send options

Moderator
Posts: 1,146
Registered: ‎01-16-2015
Message 8 of 18 (242 Views)

Re: kds-r60xbr2 optical block is dead

Hi opklee, I have responded to your post here: Re: Bad Optical Block Resolution. Regards, Ella

Enthusiast
Posts: 7
Registered: ‎09-13-2014
Message 9 of 18 (230 Views)

Re: kds-r60xbr2 optical block is dead

Sony offered me 15% off of a new TV.  No way.  That's less discount than if I waited for a Black Friday sale, etc.  I was very disapointed with Sony's handling of this issue.  I vowed that I'm not buying a Sony TV again.  Now I'm sporting two Samsungs and love them.

Enthusiast
Posts: 9
Registered: ‎09-12-2017
Message 10 of 18 (227 Views)

Re: kds-r60xbr2 optical block is dead

were you outside warranty ? they refused me. do you have a sony contact

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