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Moderator
Posts: 2,445
Registered: ‎10-21-2014
Message 11 of 31 (6,503 Views)

Re: Cannot Install Play Memories Home.

Hi mong32,

 

I understand. Please check the compatibility of the program with your computer's OS. You could also try to download the program in Safe mode.

 

I would recommend contacting you local Contact Centre for best assistance with your concern, Due to proximity, they are best equipped to help you. You may contact them by selecting your area/country in the link I previously provided.

 

If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

Rookie
Posts: 1
Registered: ‎09-13-2015
Message 12 of 31 (6,461 Views)

Re: Cannot Install Play Memories Home.

 

It is a well know issue. Most of their application won't work with home network. Even i cannot connect app store (Sony A7) from my home internet. The solution to your problem is, switch on the wifi hotspot in your mobile and connect that wifi (Phone's hotspot) to your computer and try to install. It works perfectly. It never works with my time warners internet. This appliest to most of the sony applications.

 

It is nothing to do with your internet connectivity or your OS compatibility. 

 

my phones internet service provide is t-mobile.

Enthusiast
Posts: 5
Registered: ‎08-12-2015
Message 13 of 31 (6,442 Views)

Re: Cannot Install Play Memories Home.

Latest update/version set up runs without any problem
Enthusiast
Posts: 1
Registered: ‎04-27-2016
Message 14 of 31 (5,534 Views)

Re: Cannot Install Play Memories Home.

[ Edited ]

For me I was able to get past this by temporarily disabling my anti virus (AVG).

 

In your system tray, bottom right locate you anti virus software and right click it. There should be an option to disable it and you may be asked how long for. In AVG the option is called "Temporarily disable AVG protection".

 

Then run the installer and hopefully you will get past the error,

 

I was able to re-enable the anti virus as soon as I got past the error. I didn't need to wait until the software was fully installed.

 

If this doesn't help, you may also have a firewall that's blocking the software.

 

 

Rookie
Posts: 1
Registered: ‎05-05-2016
Message 15 of 31 (5,433 Views)

Re: Cannot Install Play Memories Home.

Disabling AVG worked for me. Thank you for the suggestion! 

CYH Rookie
Rookie
Posts: 1
Registered: ‎05-18-2016
Message 16 of 31 (5,221 Views)

Re: Cannot Install Play Memories Home.

I had exactly the same problem and found the method on this link worked, although it's very slow:

 

https://sony-paa-pa-en-web--paa.custhelp.com/app/answers/detail/a_id/94460/~/using-an-installer-that...

Rookie
Posts: 2
Registered: ‎05-27-2016
Message 17 of 31 (5,064 Views)

Re: Cannot Install Play Memories Home.

I eventually found a link to install the program off-line.

 

Find the link here: http://www.technoarea.in/sony-playmemories-home-full-offline-installer/

 

It works!!!!

Highlighted
Rookie
Posts: 2
Registered: ‎05-27-2016
Message 18 of 31 (5,062 Views)

Re: Cannot Install Play Memories Home.

I eventually found a link to install the program off-line.

 

Find the link here: http://www.technoarea.in/sony-playmemories-home-full-offline-installer/

 

It works!!!!

Enthusiast
Posts: 2
Registered: ‎06-24-2016
Message 19 of 31 (4,609 Views)

Re: Cannot Install Play Memories Home.

Thanks, temp disabling AVG also solved my install problem of "no internet connection", just wish the error notices would be a little more precise on why it fails....

 

Rookie
Posts: 1
Registered: ‎07-02-2016
Message 20 of 31 (4,454 Views)

Re: Cannot Install Play Memories Home.

Thanks for the tip. It has nothing to do with the network.

Disabeling AVG worked.

You only have to swich of surfshield and turn it on when downloading starts.

Some work for Sony here.

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