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Cybershot Cameras

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Tuning Up
Posts: 1
Registered: ‎01-05-2013
Accepted Solution

Error message E:91:01

What is an  error message E:91:01 on  Sony  camera HD AVCHD Model # DES-HX7V?

Top 40 Artist
Posts: 1,241
Registered: ‎11-14-2012

Re: Error message E:91:01

[ Edited ]

Hi Paymon,

Please refer to the discussion on a different thread with the same issue as yours.

http://community.sony.com/t5/Cybershot-Settings-Adjustments/Error-E-91-01/m-p/16056/highlight/true#M...

Please mark this post as “Accept as Solution”, if you find the information useful.
Thank you for your post.

Tuning Up
Posts: 1
Registered: ‎01-12-2013

when is sony going to fix the e91:01 error message that plagues their cameras?

I own an HDR-CX360. Purchased June 2011 - brand new - paid full retail. 10 days after warranty expries the now infamous Sony E91:01 error message shows up. Called Sony support - they said pay nearly 1/3 of original camera cost ($300) to send in to get fixed. Went to Best Buy where purchased from..paid them to send to Sony approved service center. Camera came back very scratched up but the error message was gone. I've used the camera 3 times since (this was roughly 2 months ago). This morning the error message is back.  We know Sony is fully aware of this issue as it has been documented for easily 6 years (when looking at prior queries to Sony concerning this partiuclar error code).       I know I will be told to take it back to Best Buy and have service provider take care of it again.I hesitate to do that because of the damaged condition it was returned in.. I don't know what to expect the 2nd time and Sony should not be selling something that obviously has an ongoing defect.  What I want to know is why is Sony continuiing to use the same setup that is causing  this issue for so many customers?  

 

I would love some enlightenment on this subject. I am frustrated at the perceived run- around we have received in trying to get this issue fixed - permanently. We use this camera on our tour and thought buying Sony brand would be sure to give us an HD camera that would be reliable.  So far we have been able to rely on it to not be reliable.  So disappointed as I have owned Sony cameras, laptops and accessories for many years.    I am asking my HD camera friends their input on what camera I can ACTUALLY rely on.   So disappointed in Sony. 

Top 40 Artist
Posts: 1,046
Registered: ‎11-12-2012

Re: when is sony going to fix the e91:01 error message that plagues their cameras?

[ Edited ]

Hello e9101,

 

Thank you for your post and welcome to the Sony Community.

I'm sorry to read that your camcorder has the error E:91:01 message displaying.  Please try to reset the camcorder to factory specifications to try resolving this issue.  If the issue persists, then your camcorder may require service.  Please click on the link below to setup a repair.

http://esupport.sony.com/US/p/service.pl

 

Regards,

 

Charlie

Groovin'
Posts: 7
Registered: ‎08-15-2015

Re: when is sony going to fix the e91:01 error message that plagues their cameras?

yes. it is a problem.  i have 4 cameras that won't work anymore.  they have a black screen,  and flash this code, 

E:91:01  or E:62:10.  someone had said once it is a flash error,  and that could be true,  because the flash does not work.   why wouldn't the camera still work,  just with no flash,  if it is broken?  but instead,  the entire screen is black,  and you cannot do anything with it.   put the camera away,  and get another one.   why won't sony fix that?  i think that is a big part of why costco will not carry them any more

Moderator
Posts: 2,333
Registered: ‎10-21-2014

Re: when is sony going to fix the e91:01 error message that plagues their cameras?

Hi wayfarer,

 

We've posted a reply to your issue on another thread. Please click on the link below to view our post.

 

http://community.sony.com/t5/Cybershot-Cameras/my-sony-dsc-hx-300-is-showing-E-62-10-on-its-screen-w...

 

If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

bjn Groovin'
Groovin'
Posts: 5
Registered: ‎05-17-2016

Re: Error message E:91:01

Unfortunatety I have the same E:91:01 error messge on  my HDR-PJ30. I have the camerra for less than 4 years. The 1st time the error happened was just after the warranty ran out and Sony graciously repaired the camera under warranty. Now it happened again less than 3 years later. It will cost about half the cost of the camera to fix it. Even if I fix it, if it happened twice who's to say it won't happen again?

 

Except for the annoying flashing message which also blocks other info on the screen, the camera seems to be working fine. If this indicates a flash error I don't care. I don't need the flash. I just want the message gone. Can anyone tell me if this indicates other issues with the camera or is it indeed working properly?

 

To me it is very disappointing to say the least that a Sony camcorder breaks down twice in less than 4 years. This is the 3rd Sony camcorder I have owned and until now I have been satisfied. I have now lost confidence in Sony quality and I will probably not buy a Sony product next time.

 

Moderator
Posts: 2,333
Registered: ‎10-21-2014

Re: Error message E:91:01

 

HI bjn,

 

We're sorry to hear that your experiencing issues with your camera. The E:91:01 error code could indicate a number of issue with the camera. The camera has detected a malfunction that may need service. But first, please try the solutions cited in the link I provided.

To perform a power reset on the HDR-PJ30, please remove the battery from the unit and leave the LCD display open for 1-2 minutes. Reinsert the battery and turn the camera back on. The date/time setting should be displayed. If not, leave the battery out for a full 24 hours.

 

NOTE: Please use a battery with at least 60% charge before performing the power reset.

 

If the issue persists, then service may be needed for your camcorder.

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region through http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

If my post answers your question, please mark it as "Accept as Solution". Thanks_Mitch

 

bjn Groovin'
Groovin'
Posts: 5
Registered: ‎05-17-2016

Re: Error message E:91:01

Hi Mitch,

 

Thanks for your reply. I'm afraid I have already tried the solution you provided and it does not solve the problem. So now I need to decide if I want to spend more than half of the original price of the camera to fix that, especially when there is a good chance it will happen again :-(

 

Sicne many people seem to be experiencing this issue I am very interested in hearing an official Sony comment on this issue.

 

Thank you

Jacob