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Rookie
Posts: 1
Registered: ‎11-08-2013
Message 1 of 9 (4,599 Views)
Accepted Solution

I am unable to download pictures onto windows 8.1 laptop

I am not able to download pictures from my Cybershot camera onto my laptop which has Windows 8.1 even though I can download pictures from the same camera onto a computer running Windows 8. 

I have downloaded the latests upgrade relating to USB charging but this has not helped. I get Windows updates automatically.

Expert
Posts: 935
Registered: ‎05-23-2013
Message 2 of 9 (4,584 Views)

Re: I am unable to download pictures onto windows 8.1 laptop

You could try changing the USB mode settings of your unit for further troubleshooting. Please provide your camera's model number so that we could provide you model-specific instructions on how to perform this procedure.

Enthusiast
Posts: 5
Registered: ‎01-18-2014
Message 3 of 9 (4,391 Views)

Re: I am unable to download pictures onto windows 8.1 laptop


I have the same problem with my Sony  DSC S600 camera.

The operating system does not recognise the camera, but sometimes has a new lan location which has numbers only in its name, but cannot be opened.

 

I hav e verified that all updates have been downloaded and installed.

I hope you can assist me,

 

Tony

Enthusiast
Posts: 5
Registered: ‎01-18-2014
Message 4 of 9 (4,385 Views)

Re: I am unable to download pictures onto windows 8.1 laptop

I deleted driver, restarted PC, W8.1 updates installed, logged in, turned on Camera with USB connection, still no a.recognition of camera.

 

Installed driver is version 6.3.9600.16384

 

Regards

Tony

Expert
Posts: 541
Registered: ‎10-10-2013
Message 5 of 9 (4,363 Views)

Re: I am unable to download pictures onto windows 8.1 laptop

Hi Tony! Try changing the USB Connection setting to PTP or Mass Storage to see what would work. You can also try another USB cable and if needed, connect the camera to a different computer to isolate the issue.

Enthusiast
Posts: 5
Registered: ‎01-18-2014
Message 6 of 9 (4,359 Views)

Re: I am unable to download pictures onto windows 8.1 laptop

Where can I do this?

Enthusiast
Posts: 5
Registered: ‎01-18-2014
Message 7 of 9 (4,358 Views)

Re: I am unable to download pictures onto windows 8.1 laptop

OK, found in the Camera menu.

Tried each setting from Auto to PTP to Pict to Mass Storage with no improvement.

Fortunately, Mrs. has W7 PC so I have the photos now,. but I need to use this camera on my PC and irt is a PITA to need to add the extra step of getting on Mrs's PC.

 

Regards,

Tony

Enthusiast
Posts: 5
Registered: ‎01-18-2014
Message 8 of 9 (4,357 Views)

Re: I am unable to download pictures onto windows 8.1 laptop

Pict Bridge has solved the problem.

Thanks for your assistance.

 

Tony

Expert
Posts: 541
Registered: ‎10-10-2013
Message 9 of 9 (4,356 Views)

Re: I am unable to download pictures onto windows 8.1 laptop

It's great that you were able to get it to work! You are welcome. ~Jack

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