Skip to the end of navigation

Welcome to the Community!

Cybershot Cameras

Showing results for 
Search instead for 
Do you mean 
Reply
Rookie
Posts: 2
Registered: ‎09-09-2014
Message 1 of 10 (3,615 Views)
Accepted Solution

RX100 iii will not turn on after firmware update error

I was doing a firmware update on my new camera and there was an error during the install of the new firmware, after it already had reset the old firmware. Now the camera will only have the green light on but the screen remains always black. What do I have to do??

Rookie
Posts: 1
Registered: ‎09-19-2014
Message 2 of 10 (3,559 Views)

Re: RX100 iii will not turn on after firmware update error

I just encountered the same problem. Was updating the firmware to version 1.1 and the software gave me an error. 

 

After that my RX100M3 will not turn on. The green light on the on/off button is constantly on. I tried several different things but still cant get it to turn on. 

 

Tried to take out the battery for 10 mins then put it back in. The battery is fully charged. I also plugged the camera into power cable, same thing, green light but cant turn on. took out SD card, still wont turn on. 

 

Please help.

 

Thanks

Naveen

Rookie
Posts: 2
Registered: ‎09-09-2014
Message 3 of 10 (3,534 Views)

Re: RX100 iii will not turn on after firmware update error

The error was solved by connecting the camera do the computer and re-installing the firmware.

Enthusiast
Posts: 8
Registered: ‎09-25-2014
Message 4 of 10 (3,465 Views)

Re: RX100 iii will not turn on after firmware update error

i am stuck and keep giving me error each time 

its a brick now 

not sure what to do 

Enthusiast
Posts: 8
Registered: ‎09-25-2014
Message 5 of 10 (3,459 Views)

Re: RX100 iii will not turn on after firmware update error

i found i have to transfer the application to the application folder and NOT  to run  from the image 

after i did that the my Sony is Alive 

Rookie
Posts: 3
Registered: ‎01-12-2018
Message 6 of 10 (251 Views)

Re: RX100 iii will not turn on after firmware update error

I had the same problem yesterday when upgrading to my RX100M3 firmware 2.00. I've tried everything and it's no good, she's still dead.

I've already tried upgrading to 4 different computers.

I'm from Brazil and it's very difficult to find technical assistance here.

I'm very sad about this situation.

Expert
Posts: 166
Registered: ‎05-27-2017
Message 7 of 10 (245 Views)

Re: RX100 iii will not turn on after firmware update error

 

So if it is dead, how can you try to install it again if you can't get into the menu system?

 

You followed these instructions?

 

https://esupport.sony.com/US/p/swu-download.pl?mdl=DSCRX100M3&upd_id=11094&os_group_id=29

Rookie
Posts: 3
Registered: ‎01-12-2018
Message 8 of 10 (243 Views)

Re: RX100 iii will not turn on after firmware update error

dead because she does not care after this mistake as it did with other people.

I followed all the instructions and even then the error occurred

Expert
Posts: 166
Registered: ‎05-27-2017
Message 9 of 10 (226 Views)

Re: RX100 iii will not turn on after firmware update error

So turning the power on does NOTHING?

 

Does hitting the Play button to view photos do anything?

 

 

Have you tried resetting?

 

https://us.en.kb.sony.com/app/answers/detail/a_id/39713/kw/reset/related/1

 

Highlighted
Rookie
Posts: 3
Registered: ‎01-12-2018
Message 10 of 10 (223 Views)

Re: RX100 iii will not turn on after firmware update error

I think you did not understand...

I made the Firmware update and in the middle of the update came the error after rebooting the camera. The camera does not turn on now. I've restarted. I've already tried upgrading to 4 computers. Even though it continues with the green light on / off, it does not turn on. The menus do not appear, it does not start the system.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook