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Rookie
Posts: 2
Registered: ‎06-01-2017
Message 1 of 4 (255 Views)

RX100 is crashing

My RX100 has started crashng. When it does the screen is full of animated noise. Turning it off when this happens does not retract the lens. I have to remove the battery and hit the power button. Camera lens will retract and go back out then. Sometimes can get it to work for a few pictures before it crashes again.

 

Video of problem:

https://drive.google.com/open?id=0B4jK-69reP6FVGxMMXE2MzlpWGs

 

 

Professional
Posts: 1,769
Registered: ‎01-08-2015
Message 2 of 4 (243 Views)

Re: RX100 is crashing

Try leaving the battery out for a full 24 hours.

¹ The Lens is the Thing
² 'Full Frame' is the new 'Medium Format'
³ "One good test is worth a thousand expert opinions." - Tex Johnston, Boeing 707 test pilot.
Rookie
Posts: 2
Registered: ‎06-01-2017
Message 3 of 4 (191 Views)

Re: RX100 is crashing

No. Taking the battery does not fix it. Neither does reformatting the memory card.

Professional
Posts: 1,769
Registered: ‎01-08-2015
Message 4 of 4 (185 Views)

Re: RX100 is crashing

Contact Sony's Customer Support.

¹ The Lens is the Thing
² 'Full Frame' is the new 'Medium Format'
³ "One good test is worth a thousand expert opinions." - Tex Johnston, Boeing 707 test pilot.

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