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Enthusiast
Posts: 1
Registered: ‎05-20-2017
Message 1 of 2 (120 Views)

Sony RX 100 I wont work

Hello!

 

I have a Sony RX100 I and unfortunately have problems with the camera. When I try to start the camera, the screen goes white and black like this: https://ibb.co/mC2Mpa

 

The Gyro works in the camera as u can see when I tilt the camera: https://ibb.co/f4z1pa

 

If I then turn off the camera, the lamp on the on/off button blink greens. When I turn on the camera again the screen wakes up again but is totalt black like this: https://ibb.co/cejCvF

 

The objective won't back so it's stuck out folded.

 

Some one have a suggestion what to do? Can it be software or hardware?

 

Thanx for all help I can get Smiley Happy

Moderator
Posts: 631
Registered: ‎10-21-2014
Message 2 of 2 (65 Views)

Re: Sony RX 100 I wont work

Hi Stich,

 

Please try to perform a manual reset on the camera:

    1. Remove the battery from the camera.
    2. Press and hold the power button for 30 seconds (without the battery).
    3. Insert the battery back to the camera.
    4. Turn on the camera.

 

If the issue is still unresolved, service may be required.

 

For further assistance with your concern, we recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

If my post answers your question, please click the "Accept as Solution" button.

 

Regards,

-Anthony

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