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Apprentice
Posts: 10
Registered: ‎06-17-2015
Message 11 of 18 (1,767 Views)

Re: Failed to authorize: device and suit mismatch

Sandy,

 

I think the Mods are not monitoring the Dash threads much.  It is unfortunate this is happening, but I understand since the Dash is no longer in production.  I hope you get helped soon and can post your results here so others will know what to do when they have the same problem.  

 

Thanks,

Jeff

Enthusiast
Posts: 1
Registered: ‎09-20-2016
Message 12 of 18 (963 Views)

Re: Failed to authorize: device and suit mismatch

Hello EllaC,

 

I am having the same problem. Could you help?

 

Thanks,

 

Sasha

Moderator
Posts: 354
Registered: ‎09-07-2016
Message 13 of 18 (956 Views)

Re: Failed to authorize: device and suit mismatch

Hi Djenka74,

 

I sent you a private message, kindly check your inbox.

 

Best regards,

-Mark

Rookie
Posts: 1
Registered: ‎10-11-2016
Message 14 of 18 (873 Views)

Re: Failed to authorize: device and suit mismatch

I am having the same issue and calling support has not resolved any issue
Enthusiast
Posts: 1
Registered: ‎10-12-2016
Message 15 of 18 (847 Views)

Re: Failed to authorize: device and suit mismatch

I have the same problem could you help me please? device and suite mismatch

 

I do the restart to factory condition and the error is the same

 

Thanks

Enthusiast
Posts: 2
Registered: ‎12-23-2016
Message 16 of 18 (609 Views)

Re: Failed to authorize: device and suit mismatch

I have the same problem (device and suit mismatch). My device info:

 

S/N:    8077143

MAC:  20:7c:8f:24:7B:09

GUID: 368657D6-2697-66F6-F612-207C8F247B09

 

I will really appreciate if someone can help me. Thanks.

Enthusiast
Posts: 2
Registered: ‎12-23-2016
Message 17 of 18 (573 Views)

Re: Failed to authorize: device and suit mismatch

[ Edited ]

ok. I called CS, and they purged/unregistered the device. Then I performed a factory reset and a hard boot (after few minutes unplugged). However, I still get the same error message (Failed to authorize: device and suit mismatch). What should I do?

 

 

Highlighted
Enthusiast
Posts: 5
Registered: ‎01-15-2017
Message 18 of 18 (475 Views)

Re: Failed to authorize: device and suit mismatch

I have the same issue...its kind of crazy that a portal isn't out there - that allows the reset.

 

I purchased mine on Ebay - worked for a while - I asked the seller to deactivate - so I could activate under my ID - then I received the Failed to authorize: device and suit mismatch  - can you reset mine too - MAC 00 17 C4 EA 38 4A ?

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