3 weeks ago
I spent 50 minutes on the phone....being transferred from one no nothing....to another - the site is still down - and they don't seem to care....I have (2) Dash units....one works....the other I grabbed from Ebay - does not
Really Sony....just reboot the server....the auth work (because....try to put in a bad password....thats a different failure)
3 weeks ago
3 weeks ago
Its funny...after being transferred to the EXACT same people- they said "we figured it out - you just need to call this number and they can register the device for you" - I called the number - vaguely familiar - it was the EXACT same voice response unit - just a different number to the same place. The woman I spoke with said she would "escalate" and understood the issue as she was able to reproduce it. I said "since I have you on the line - I really don't think anyone plans to look at this issue....and a week from now....it will be exactly the same" - well...its two weeks from the call - and nothing changed - I should open a psychic line
2 weeks ago
Also tried vaious networks (Comcast and ATT), same failure at login (Requested URL was rejected). This looks like the same issue Sony had in 2013 and there at (9) pages of complaints before it was remedied
I have the same problem as the other users here, in that the sony dash website rejects any attempt to login.
If I enter an incorrect password, the website recognizes that, but with the correct password, the URL is rejected.
I spent some time on the support online "chat" and they directed me to call the support team. After being in the call queue for several minutes (twice), I heard someone pick up (with office type noise in the background) and they promptly hung up. TWICE!
The online chat support was of no help.
I have five dash units that were great when they came out. But over the years applications continue to dwindle and disappear.
This website login problem has occurred many times in the past, and for several months at a time.
When can we expect your website to regain it's functionality?
Welcome and thank you for considering the SONY Community!
We apologize for the inconvenience that this may have caused. Our technical support team is aware of the situation and we are currently working on it as of the moment. Please wait for any announcements relating to this issue.
If my post answers your question, please click the button below "Accept as Solution".
Thank you for the VERY LATE update. This has been down for almost 2 months. Also, in your post, I don't see an "Accept as Solution" button. I wouldn't click it anyway. You have just confirmed what we have known for the last 2 months. The problem is still not fixed.