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New Contributor
Posts: 3
Registered: ‎11-12-2012
Message 1 of 9 (1,388 Views)

Sony dash CNBC App Is not working...

The only app I really care about - CNBC Real-time News - is not working. Half of the time after startup, Sony's network server doesn't recognized my already-registered device and ask me to register my device. Whenever this happens, I will pretty much have to restart my Dash (re-registering doesn't work), and the other half of time, I get lucky where the network will recognize the Dash and actually load my channel.

However, even though it loads my channel, the only app - CNBC News - I have saved in my channel doesn't work. It just appears to be loading/refreshing forever, and no news is ever displayed! I mean seriously, this app is pretty much the only app that makes my Dash as valuable as it cost me!!

Is anyone else sharing the same problem or know what's going on? My model is HID-B70.

Thanks!
Mike
Expert
Posts: 3,846
Registered: ‎11-12-2012
Message 2 of 9 (1,388 Views)

Re: Sony dash CNBC App Is not working...

Hello Mike,
Welcome to the User Discussion Forums.
Apologies you are experiencing issues with your apps.

Please review this topic here:
viewtopic.php?f=47&t=14994

Your App may be affected by the recent server migration that occurred last week. Once we have more, we will let you know at the above topic . Unfortunately we do not have an ETA at this time.
New Contributor
Posts: 3
Registered: ‎11-12-2012
Message 3 of 9 (1,388 Views)

Re: Sony dash CNBC App Is not working...

Would it help if I reset the device to factory setting and re register the Dash?
Expert
Posts: 3,846
Registered: ‎11-12-2012
Message 4 of 9 (1,388 Views)

Re: Sony dash CNBC App Is not working...

some have reported this to be successful as noted in the other thread.
Let us know if it works for you, for some it corrects, for some it does not.
Expert
Posts: 3,846
Registered: ‎11-12-2012
Message 5 of 9 (1,388 Views)

Re: Sony dash CNBC App Is not working...

Hello everyone ,
We sincerely apologize for the frustration and inconvenience the server migration may have caused you.

As for the CNBC App, Our engineering team is aware several apps ares not functioning as intended, and are working hard on resolving this issue.Please note, We do not have an ETA for resolution.

Here is the list of apps currently being investigated.
CNBC
Facebook
Earthcam
Advanced Alarms
Pandora
Slacker
Blu Octy Radio
Internet Radio Streamer
and Shoutcast

We certainly appreciate your patience. Your business is especially important to us. Thank you very much for your continued loyalty to dash™ and Sony.

Best Regards,
Kimberly
Technical Forums Moderator K52S
Expert
Posts: 3,846
Registered: ‎11-12-2012
Message 6 of 9 (1,389 Views)

Re: Sony dash CNBC App Is not working...

Hello Everyone,
Thank you for your patience,
As stated previously we would report when the CNBC app is working again.

The app is now working.
Please check your dash to ensure this app is working normally,

Please be aware we are still working on the other apps noted in this thread [url=https://forum.sel.sony.com/viewtopic.php?f=45&t=15186:2aqyydfb]Here[/url:2aqyydfb] and will notify as they are corrected.
Occasional Contributor
Posts: 9
Registered: ‎11-12-2012
Message 7 of 9 (1,388 Views)

Re: Sony dash CNBC App Is not working...

This app is still not working for me.

It starts, but displays 'undefined' with a spinning progress wheel (no change from before).
Occasional Contributor
Posts: 9
Registered: ‎11-12-2012
Message 8 of 9 (1,388 Views)

Re: Sony dash CNBC App Is not working...

Just noticed on Oct 13 that this app is finally working.

Thanks.
Apprentice
Posts: 15
Registered: ‎11-12-2012
Message 9 of 9 (1,389 Views)

Re: Sony dash CNBC App Is not working...

Can't the Sony Dash support post announcements that gives us dwindling owners the info on what apps have been orphaned?

I'll miss this thing when it finally doesn't work anymore Smiley Sad

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