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Apprentice
Posts: 5
Registered: ‎03-09-2015
Message 1 of 36 (5,540 Views)
Accepted Solution

Unable to unregister Dash HID-C10?

[ Edited ]

I hoped I'd be able to find the answer to this on my own - but after searching high and low - I wasn't able to find any self-help. 

 

I picked up an HID-C10 at a nearby Goodwill Thrift store.  Not knowing what it was, I plugged it in and it lit up OK.  It looked interesting enough so I bought it.  Apparently, the previous owner's info wasn't cleared before it was donated - so I reset it to factory - thinking that would solve the problem.  Not so. 

 

Every time I attempt to Unregister,  it begins but fails a few seconds after pressing "OK".  I'm told by a message on screen that says if my WiFi is working properly (it is) and continue to see the failure message (I do) to go to esupport.sony.com (which offers no additional help regarding this particular problem).  Is this something that can be resolved here by Sony staff - or this the end of it?

 

 

Mod: HID-C10

S/N: 8003920

 

Thank you,

 

Steve

Moderator
Posts: 1,011
Registered: ‎01-16-2015
Message 2 of 36 (5,496 Views)

Re: Unable to unregister Dash HID-C10?

Hi stevecon,

 

Greetings and welcome to the Sony Community!

 

Thank you for your message today. I'm going to send you a PM regarding your concern. 

 

If my post answers your question, please click the as "Accept as Solution" button under my post.

 

Regards,

Enthusiast
Posts: 1
Registered: ‎03-17-2015
Message 3 of 36 (5,412 Views)

Re: Unable to unregister Dash HID-C10?

can I get info on same situation thanks
Enthusiast
Posts: 3
Registered: ‎03-26-2015
Message 4 of 36 (5,203 Views)

Re: Unable to unregister Dash HID-C10?

hi ella,

 

i have the same problm as well. i have pm'd u with my info. Please help!!!!

 

thank you

Specialist
Posts: 14
Registered: ‎07-28-2013
Message 5 of 36 (4,979 Views)

Re: Unable to unregister Dash HID-C10?

I have the same problem. If there is a solution, please contact me.

Enthusiast
Posts: 3
Registered: ‎04-12-2015
Message 6 of 36 (4,944 Views)

Re: Unable to unregister Dash HID-C10?

I have this same problem and need help.
It is my own device that was acting up so I decided to unregister it following the sony directions. Now it is unregistered on the site but the unit fails the process as described by stevecon
Enthusiast
Posts: 1
Registered: ‎05-03-2015
Message 7 of 36 (4,666 Views)

Re: Unable to unregister Dash HID-C10?

I am needing help with this as well I just picked mine up at Goodwill.
Enthusiast
Posts: 1
Registered: ‎05-08-2015
Message 8 of 36 (4,594 Views)

Re: Unable to unregister Dash HID-C10?

hey there! id like to piggy back on this request..

 

i work at a recycling plant and found one of these today but its still registered to the previous owner.. any chance i can have it reset?

Enthusiast
Posts: 1
Registered: ‎07-11-2015
Message 9 of 36 (3,980 Views)

Re: Unable to unregister Dash HID-C10?

Hi, I bought one of these units at the Goodwill Today.

 

Have Network Conifiguration error - the operation failed

 

Can you help me get it up and running? 

I was able to update the software, but that is as far as I got. 

 

Thanks!

Rookie
Posts: 2
Registered: ‎11-12-2012
Message 10 of 36 (3,783 Views)

Re: Unable to unregister Dash HID-C10?

I need the same info to unregister my HID-C10.

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