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Dash

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Emerging Star
Posts: 9
Registered: ‎11-12-2012
Accepted Solution

"a network error has occurred" problem with YouTube

For the last few days (since the latest update) I've had the "a network error has occurred" problem with YouTube. It only affects when I try to access my youtube account stuff (subscriptions, my own videos, etc).

So what's up with that?
Moderator
Posts: 1,317
Registered: ‎11-12-2012

Re: "a network error has occurred" problem with YouTube

Please reset your dash, and update to CP version 4.1.20. There have been updates to the method YouTube is using to stream the videos. The CP change will keep your Dash in line with the changes to YouTube.
Emerging Star
Posts: 9
Registered: ‎11-12-2012

Re: "a network error has occurred" problem with YouTube

I've reset it twice now and downloaded the software but I'm still getting the same error. Can you give me some more detailed instructions for doing this? Maybe I'm doing it wrong.

Thanks.
Emerging Star
Posts: 9
Registered: ‎11-12-2012

Re: "a network error has occurred" problem with YouTube

Well it's working now. My son was messing around with the Dash and logged me out of YouTube. When I logged back in I checked and no more "network error!"
Top 40 Artist
Posts: 41
Registered: ‎03-16-2015

Re: "a network error has occurred" problem with YouTube

Problem is happening again for over a week now

Moderator
Posts: 594
Registered: ‎10-20-2014

Re: "a network error has occurred" problem with YouTube

Hi EazySteve,

 

 

We apologize for the inconvenience.  Our engineering team is investigating the issue

 

 

Dave

Top 40 Artist
Posts: 41
Registered: ‎03-16-2015

Re: "a network error has occurred" problem with YouTube

Moderator
Posts: 594
Registered: ‎10-20-2014

Re: "a network error has occurred" problem with YouTube

Hi EazySteve,

 

 

 

Good news, many of your favorite apps on DASH (HID-C10) are now back online and we are working on the others, please note that you may need to remove and reapply power first, thanks for your patience.