Welcome to the Community!

Dash

Showing results for 
Search instead for 
Do you mean 
Reply
Specialist
Posts: 9
Registered: ‎11-12-2012
Message 1 of 8 (4,546 Views)
Accepted Solution

"a network error has occurred" problem with YouTube

For the last few days (since the latest update) I've had the "a network error has occurred" problem with YouTube. It only affects when I try to access my youtube account stuff (subscriptions, my own videos, etc).

So what's up with that?
Moderator
Posts: 1,317
Registered: ‎11-12-2012
Message 2 of 8 (4,546 Views)

Re: "a network error has occurred" problem with YouTube

Please reset your dash, and update to CP version 4.1.20. There have been updates to the method YouTube is using to stream the videos. The CP change will keep your Dash in line with the changes to YouTube.
Specialist
Posts: 9
Registered: ‎11-12-2012
Message 3 of 8 (4,546 Views)

Re: "a network error has occurred" problem with YouTube

I've reset it twice now and downloaded the software but I'm still getting the same error. Can you give me some more detailed instructions for doing this? Maybe I'm doing it wrong.

Thanks.
Specialist
Posts: 9
Registered: ‎11-12-2012
Message 4 of 8 (4,546 Views)

Re: "a network error has occurred" problem with YouTube

Well it's working now. My son was messing around with the Dash and logged me out of YouTube. When I logged back in I checked and no more "network error!"
Expert
Posts: 44
Registered: ‎03-16-2015
Message 5 of 8 (3,440 Views)

Re: "a network error has occurred" problem with YouTube

Problem is happening again for over a week now

Moderator
Posts: 2,080
Registered: ‎10-20-2014
Message 6 of 8 (3,265 Views)

Re: "a network error has occurred" problem with YouTube

Hi EazySteve,

 

 

We apologize for the inconvenience.  Our engineering team is investigating the issue

 

 

Dave

Expert
Posts: 44
Registered: ‎03-16-2015
Message 7 of 8 (3,106 Views)

Re: "a network error has occurred" problem with YouTube

Moderator
Posts: 2,080
Registered: ‎10-20-2014
Message 8 of 8 (2,952 Views)

Re: "a network error has occurred" problem with YouTube

Hi EazySteve,

 

 

 

Good news, many of your favorite apps on DASH (HID-C10) are now back online and we are working on the others, please note that you may need to remove and reapply power first, thanks for your patience.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook