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Enthusiast
Posts: 3
Registered: ‎08-14-2017
Message 1 of 6 (2,023 Views)

DPT-RP1 Lock Password - Need Help for Reset

[ Edited ]

Dear Sirs,

 

I purchased via Amazon the wonderful DPT-RP1 system in the U.S. and got it in Germany. Perfect!

 

Now, after locking the system with the "lock password" function i cannot unlock the digital paper course of problems with the passwort. My password in mind is incorrect for the system.

 

I have to reset the "lock password".

How can I get help to do this - perhaps i can do it myself....?

 

Best regards,

Mathew

 

Enthusiast
Posts: 4
Registered: ‎08-04-2017
Message 2 of 6 (2,001 Views)

Re: DPT-RP1 Lock Password - Need Help for Reset

Have you tried to reset the device? There is a small button you can push by a pin.
Enthusiast
Posts: 3
Registered: ‎08-14-2017
Message 3 of 6 (1,985 Views)

Re: DPT-RP1 Lock Password - Need Help for Reset

Yes, i did ....

 

sadly to say, it doesn´t reset the lock password.

 

Thus I search direct contact to sony via mail or information how can i reset the lock password!

 

THX for ur reply and help.

Moderator
Posts: 3,405
Registered: ‎01-16-2015
Message 4 of 6 (1,871 Views)

Re: DPT-RP1 Lock Password - Need Help for Reset

Hi MathewGermany

 

Welcome to Sony Community!

 

Kindly refer to this link to reset your Digital Paper, 

https://us.en.kb.sony.com/app/answers/detail/a_id/45816/p/93740,96610/c/65,66/kw/how%20to%20reset%20

 

I hope this helps.

 

 

Regards,

Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

Highlighted
Enthusiast
Posts: 3
Registered: ‎08-14-2017
Message 5 of 6 (1,762 Views)

Re: DPT-RP1 Lock Password - Need Help for Reset

Hi Jen,

 

thx for u post.

The "normal" reset did not help me.

 

I have to reset the lock screen password. By power on the DPT-RP1 i have to key in the "lock password". I forget this.

I need to reset this "lock password". After reading the DPT-RP1 guide, i have to send the DPT-RP1 to Sony Customer Service to unlock the password.

Can u help me with a contact to send the DPT-RP1 in?

 

Best regards,

Mathew

Moderator
Posts: 3,405
Registered: ‎01-16-2015
Message 6 of 6 (1,495 Views)

Re: DPT-RP1 Lock Password - Need Help for Reset

Hi MathewGermany,

 

I have sent you a private message. Kindly check your Sony Community inbox. 

 

Regards, 

Jen

 

 

 

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