Skip to the end of navigation

Welcome to the Community!

Digital Paper

Showing results for 
Search instead for 
Do you mean 
Reply
Rookie
Posts: 1
Registered: ‎02-07-2018
Message 1 of 1 (217 Views)

DPT-RP1 not detected by Windows 10, after Windows and DP software reinstallation

Hi,

I purchased brand new  DPT-RP1, installed Digital Paper software on my Windows 10 laptop, software detected the DPT-RP1, no problems at all with the initial setup.

 

Then I had a Windows 10 problem on my laptop and had to reinstall from scratch which my IT department done it for me.

Then I reinstalled the Digital Paper software, but now software is unable to detect my hardware when I connect via USB.

 

-yes DPT-RP1 is powered on.

-USB ports are tested and working.

-also when I plug-in USB, I can see on software there's a 'wait' donut type icon for about 10 seconds, then nothing gets detected.

-I removed and reinserted USB cable and it does the same.

-I have books on my reader and I need to sync it back to the software.

 

can somebody please comment/help on this please, thank you.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook