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Moderator
Posts: 760
Registered: ‎11-16-2012
Message 1 of 45 (11,528 Views)

*** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

All, 

 

Below is a brief FAQ on how we will roll out the optional 4K upgrade for the F5, and the CBK-55PD encoder board

 

FAQs

 

CBKZ-55FX

 

  1. What is the CBKZ-55FX?

a.   CBKZ-55FX is an optional license key that activates XAVC 4K/QFHD recording and playback, 4K SDI and 4K HDMI Output as well as simultaneous recording of XAVC 4K/QFHD, and MPEG HD in the PMW-F5.

 

2.  When will the CBKZ-55FX be available?

 

a.   The CBKZ-55FX will begin shipping in mid-Jan.

 

3.   Is firmware version 5.0 required in order to install the CBKZ-55FX?

 

a.  Yes, v5.0 firmware is required on the PMW-F5 prior to installing the license key.

 

4.  Is the CBKZ-55FX installed by the end user or Sony Service?

 

a.   The CBKZ-55FZ is installed by the end user.  See FAQ #5.

 

5.  What is the purchase/installation process of the CBKZ-55FX?  The purchase process is similar to any other product.

 

a.   The end user places an order for CBKZ-55FX with their Sony Authorized Reseller or directly with Sony.

b.   Sony will ship an envelope containing a purchase key and instructions for downloading and installing the license to the Reseller (reseller order) or End user Customer (direct order).

c.   Reseller will ship the envelope to their end user customer.

d.   The end user must follow the instructions provided in the envelope to download/install the license key.

 

6. What is the difference between the CBKZ-55FX upgrade option vs the F52F55UPGKIT?

 

a.  The F52F55UPGKIT is a hardware upgrade option that offers the same image sensor and Color Filter Array as the F55, in addition to the internal 4K and output capabilities as the CBKZ-55FX, explained above.

b.  One other difference is the F52F55UPGKIT permits live 4K signal output via the CA-4000 fiber adapter, which the CBKZ-55FX does not

 

 

CBK-55PD

Apple ProRes and Avid DNxHD® encoder board for F5/F55

 

  1. When will the CBK-55PD Codec Board be available?

a.   The board will begin to ship in early Jan.

 

2.  What is the purchase/installation process for the CBK-55PD Codec Board?

 

a.  The end user places an order for CBK-55PD with their Sony Authorized Reseller or directly with Sony.

b.  The Reseller or Sony will ship the Codec Board to the customer.

c.  The CBK-55PD Codec Board must be installed at a Sony Service Center. End users must schedule an appointment with the Sony Service Center for the installation. This is a one way upgrade; the encoder board cannot be uninstalled.

 

 

Sony Service Center

123 Tryon Avenue

Teaneck New Jersey, 07666

Email:  TeaneckService@am.sony.com

Phone: 201-833-5300

Sony Service Center

2706 Media Center Drive; Suite 130

Los Angeles, California 90065

Email: LAService@am.sony.com

Phone: 323-352-5000

 

 

 

Expert
Posts: 164
Registered: ‎07-14-2013
Message 2 of 45 (11,458 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

This is great news Peter and look forward to the 4k upgrade !
Thanks for the update .. And hope you are doing well !
Mark

Crescentmoonpictures.com
Crescent Moon Pictures, Inc.
Expert
Posts: 304
Registered: ‎03-29-2013
Message 3 of 45 (11,252 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

[ Edited ]

Thanks Peter,

Now we have the timeline.

 

Many thanks,

George

Expert
Posts: 37
Registered: ‎05-15-2013
Message 4 of 45 (11,154 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

Thanks Peter, Hopefully I'll have my F5 back from Sony Prime Support (they have had it for 4 weeks, sound failure)

by then.

Expert
Posts: 404
Registered: ‎01-05-2013
Message 5 of 45 (11,106 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

Is the 4K option being delivered to end users on SD card?

Expert
Posts: 1,079
Registered: ‎04-21-2013
Message 6 of 45 (11,100 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

I don't know, but from seeing the entry for the options after the new firmware, I have a feeling that it's just a serial number you have to type (better to say "to dial") in.

 

__Peter__

Expert
Posts: 182
Registered: ‎02-13-2013
Message 7 of 45 (9,903 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

So it's mid- Januarary and still no word on delivery?

Moderator
Posts: 760
Registered: ‎11-16-2012
Message 8 of 45 (9,901 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

Expert
Posts: 182
Registered: ‎02-13-2013
Message 9 of 45 (9,880 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

Thanks. Not sure how I missed that.

Rookie
Posts: 2
Registered: ‎01-21-2015
Message 10 of 45 (9,614 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

So what was the reasoning for the most convoluted process ever to get the key that requires you sending us an actual package from a vendor, then requires us to register on a site that will take 24-48 hours just to get a password and who knows how long to get the actual key.  Really? This is quite ridiculous.

 

Forget about trying to use it once you get the package.

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