Skip to the end of navigation

Welcome to the Community!

F5 & F55

Showing results for 
Search instead for 
Do you mean 
Reply
Expert
Posts: 127
Registered: ‎03-11-2014
Message 11 of 45 (3,420 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

Hey I called it convoluted 1st. Smiley Happy

 

Just so you know, my contractor built a 720ft sq ft garage in 9 hours yesterday...walls, 2nd story, roof, framing for doors and windows....less time than it takes to get an email from Sony.

 

Waiting.....and waiting......

Richard Campbell

Tvshooter Video Productions

Atlanta, GA

Rookie
Posts: 2
Registered: ‎01-21-2015
Message 12 of 45 (3,380 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

I fully concede you called "convoluted" first. Seconding the motion. :-)

Specialist
Posts: 20
Registered: ‎01-22-2015
Message 13 of 45 (3,326 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

During the glory days Sony had superior customer service and readily available, knowledgeable support staff. If they still exist, I don't know where they are. 

 

This 24 to 48 hour wait to receive a password is disappointing. Hopefully there is some reasonable explanation other than disregard for customers. A simple explanation for the long wait could have prevented most angst. How about it, Sony; what's the story? 

 

I fear the curse of, "Soon Only Not Yet," may be upon us. 

 

Good shooting!

 

Leo

 

 

 

 

Expert
Posts: 127
Registered: ‎03-11-2014
Message 14 of 45 (3,324 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

Someone I know speculated that it's due to the Sony Motion Pictures hack from last year. Which may be why all of a sudden I have to log in to this forum each time I visit.

Still, how many trees are dying because Sony is sending an envelope, full of paper when they just could have sent an sd card with a very small piece and the code on it? For $998.00, would have made it nice to get more than a bunch of paper. Maybe they can ship us a hat with it?
Expert
Posts: 2,367
Registered: ‎11-21-2012
Message 15 of 45 (3,322 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

I was thinking it might be connected to the hack too... I don't know how closely connect Sony Pictures are with other sectors like Sony Music and Sony Technology... but I assume they're all a bit paranoid now.

Yeah... for the amount we're paying just to unlock something that is already there a CineAlta Jacket/Windstopper/Beanie/Cap... ******, even some stickers would be a really nice bonus!
-----------------------------------------------------
Nez
http://www.videosoul.co.uk/
http://twitter.com/watchvideosoul
Expert
Posts: 82
Registered: ‎11-28-2012
Message 16 of 45 (3,278 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

All,

 

Some thoughts.

 

#1 this process looks to be similar to a process created when SONY provided an upgrade paths for other cameras where it was a download process for license keys. 

 

#2 each license request is dealth with manually.  This ensures the integrity fo the process and yes may provide some protection from hacker type problems.

 

#3 I believe that each camera receives a specific code to match the license upgrade to the camera itself so this is not an off the shelf just load it in feature.

 

#4 Sony suggests a wait time of 24-48 hours may be in order but my first client to process the update had only a 12 hour wait.

 

 

 

John Fishburn
Band Pro East - New York NY 212-227-8577
john.fishburn@bandpro.com
Enthusiast
Posts: 13
Registered: ‎09-07-2013
Message 17 of 45 (2,839 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

I'm trying to avoid the middleman.  The initial post says:  "a.   The end user places an order for CBKZ-55FX with their Sony Authorized Reseller or directly with Sony."

How can US users place an order directly with Sony?  I can't even find the CBKZ-55FX code listed on the prosony website.  In fact, it only shows up on the UK Sony site.  

Is there any way to avoid going through Bandpro or other resellers?

Expert
Posts: 127
Registered: ‎03-11-2014
Message 18 of 45 (2,826 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

You can't. The upgrade has to be purchased from an authorized Sony dealer. Got mine from my local dealer, Showcase in Atlanta, where I bought my F5.

Expert
Posts: 396
Registered: ‎01-05-2013
Message 19 of 45 (2,804 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

Looks like a simple 16 digit hash key from text that includes your serial number to me?  Shouldn’t take Sony more than a few nano-seconds to generate once they have your serial number.  If you think about it, the text used to seed the hash must be already stored in your camera - as is the serial number.

 

In other words - whatever hash algorithm is being used by the Sony site also has to be performed in your camera very quickly - simply in order to match codes.

 

You’d think Sony could have included an SD card for $1,000

 

I’m not suggesting people try to hack it - Sony deserve to make money for providing better value, but they could have handled the whole thing a lot better. Even the original dismal RGB upgrade on the F3 came on an SxS card which sweetened the cost a little.

Expert
Posts: 292
Registered: ‎12-01-2013
Message 20 of 45 (2,765 Views)

Re: *** FAQ *** CBKZ-55FX F5 4K internal upgrade option and CBK-55PD encoder board

[ Edited ]

Actually it looks like this, "PMWF5,0serial#,16digitnumber" Model name, serial number with a 0 preceding the serial number of your camera and the number which is the install key issued in Japan.  The entire key is put into a text file and labeled CBK-55FXINSTALLKEY_22345678901234566 a 17 digit arbitrary number. The text file extension is removed and the file is copied to a camera formatted SD card. Put the card in the camera, system/option install and if it is the correct install key you get 4K in a Nano second.

 

The procedure they have now for installing this upgrade is bureaucratic and flawed, you need a purchase key which you buy from a Sony dealer to start the registration with the eCite, they have to email you back with a password in order to get into the eCite , they never emailed me back and I checked my spam and trash. I called the service center and they got the key for me but it was the wrong one. I spent several hours with Sony service trying to make it work. His time and my time are costly, by the second day I was ready to give up and let the gods prevail on this one but the Sony tech finally sent me the correct key (he was tenacious) and as I said it upgraded in an instant. Just to be clear the incorrect key came from Japan, the next day a second software install key notification was obtained by the Sony tech, which was the correct key.

 

Yes a simple SD card sent to the customer would have been much easier.  

 

I'm sure this whole system was devised to protect Sony's intellectual property and I understand that completely but they should also think about their customers.  

 

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook