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Moderator
Posts: 760
Registered: ‎11-16-2012
Message 1 of 52 (5,858 Views)

NEW Firmware Version 9.0 for F5, F55

Hello,

 

We are happy to release firmware version 9.0 for the F5, F55 motion picture cameras. This release has significant new features and important bug fixes.

 

As with version 8.0 firmware, if your camera is within the serial number range noted below, please follow the instructions as noted before downloading.

 

If you successfully updated to version 8.0 firmware previously then please proceed to update version 9.0.

https://community.sony.com/t5/F5-F55/NEW-Version-8-firmware/td-p/594579

 

 

It is very important to note that for the F5. and F55 cameras with the serial numbers range listed below, the user cannot perform the upgrading to V9.00

 

 

If your camera is within this range, and you have NOT successfully updated to Version 8.0, please contact the Sony Service Centre at your location for further information. The serial number range is listed in the below table.

 

Model

Serial Number

PMW-F55

100001 - 100723

500001 - 500036

PMW-F5

100001 - 100781

500001 - 500020

 

United States service centers:

 

Eastern Service Facility Teaneck  Sony Service Center  Sony Electronics Inc.  123 W. Tryon Avenue  Teaneck, New Jersey 07666  Voice: 201-833-5300  FAX: 201-833-5312  E-mail: TeaneckService@am.sony.com

 

 

Western Service Facility Los Angeles  Sony Service Center  Sony Electronics Inc.  2706 Media Center Drive; Suite 130  Los Angeles, California 90065  Voice: 323-352-5000  FAX: 323-352-5039  E-mail: LAService@am.sony.com

 

 

 

Non-applicable cameras can be updated by the regular firmware update procedure.

 

 

FOR EUROPE CUSTOMERS WITH CAMERAS IN ABOVE SERIAL NUMBER RANGE:

 

To allow us to proceed, please supply the following information to the following email address PrimeSupport@eu.sony.com and we will advise next steps.

 

First name

Last name

Email address

Company name if applicable

Business Phone

Country*

Which product do you own?      

Serial Number (6 digit number)

Which firmware version is currently installed?

And confirm if the CBK-55PD option installed?*

 

 

For those located in Canada please contact

 

Sony of Canada (Customer Service Solutions Group) Service Operations  211 Placer Court  Toronto, Ontario , M2H 3H9

 

 

Sony Montreal Service Center Sony du Canada Ltée 2886 Boulevard Daniel‐Johnson Laval, QC H7P 5Z7

 

 

Fusion Cine 1469 Venables Street Vancouver, BC V5L 2G1 Professional Technical Support (Vancouver)

 

 

--------------------------------------------------------------------------------------------------------------------------

 

This document explains about firmware update of PMW-F55/F5 V9.00 from PMW-F55/F5 V8.01.

 

The latest firmware version of related products is below.

 

Product name

Latest firmware

Release date

PMW-F55

V9.00

This announcement

PMW-F5

V9.00

This announcement

AXS-R7

V1.0

Sep 29th, 2016

AXS-R5

V4.1

Aug 8th, 2014

RAW Viewer

V2.3

Sep 29th, 2016

AXS Utility Software

V1.3

Feb 28th, 2014

AXS- A1TS48

V2.01

Dec 12th, 2016

AXS-A512S48

V2.01

Dec 12th, 2016

AXS-A1TS24 S/N:100001-102999, 500001-502999

V1.0

Mar 17th, 2014

AXS-A1TS24 S/N:103000/503000 and newer

V2.01

Dec 12th, 2016

AXS-A512S24 S/N:100001-102999, 500001-502999

V1.0

Mar 17th, 2014

AXS-A512S24 S/N:103000/503000 and newer

V2.01

Dec 12th, 2016

AXS-A256S24

V2.01

Dec 12th, 2016

AXS-512S24

V1.2

June 5th, 2013

 

 

This firmware can be updated from V8.00. The F55 and F5 must not be downgraded to previous versions after updating. We cannot guarantee trouble free operation after downgrading the firmware.

 

An “All File” saved by a previous firmware version can be uploaded into an F5, F55 camera with version 9.0 firmware.

 

However, the “ALL File” created by version 9.0 firmware is not compatible with F55/F5 with an earlier firmware version.

 

NOTE: The new Firmware version 9.0 for the PMW-F55/F5 is only compatible with the AXS-R5 recorder running  Firmware V4.1. If your AXS-R5 has installed an older Version, please update to the current Firmware V4.1 at the same time.

 

 

 http://community.sony.com/t5/F5-F55/NEW-F5-F55-Firmware-Version-v4-11-and-AXS-R5-v4-1/td-p/410782

 

<<Modification from V9.00 of F55 and F5>>

 

Frame rates for 4K and high frame rate recordings added

 

72, 75, 90, 96, and 100 FPS have been added to the available values in “Frame Rate” when the AXS-R7 is attached to the PMW-F55, and high frame rate recordings in 4K RAW or 4K X-OCN format are performed.

 

Compatible with the “Parallel Rec” mode with CBK-WA100 attached

 

The camcorder is compatible with the “Parallel Rec” mode. The “Parallel Rec” mode enables synchronization with the same file name between the XAVC Proxy recording by using the wireless adapter CBK-WA100 installing that is connected to SDI OUT 1/2 and the camcorder recording.

 

Notification: CBK-WA100 with software version 3.0 or later can be used on this camcorder.

 

XAVC HD Long added (when the system frequency is set to 29.97 or 59.94)

 

The camcorder can record and play back with XAVC HD Long (1920 × 1080).

When the system frequency is set to 59.94, you can select 25M, 35M, or 50M mode. When the system frequency is set to 29.97, you can select 35M or 50M mode.

 

Improvement

 

Iris control by RM remote controller’s operates more smoothly.

 

Bug Fix

 

When recording 120FPS 4K RAW or 4K X-OCN with the AXS-R7 recorder, occasional vertical noise in dark areas may occur. This has been fixed.

 

When recording using only AXS Media, the metadata on the SDI output is not embedded. This has been fixed.

 

In 45-50fps and 72-80fps and 240fps S&Q motion, sometimes frames are not recorded. This has been fixed.

 

In high Low key mode, Video signal monitor does not appear. This has been fixed.

 

 

<Notification we would like to share>

  1. iOS setting for Wi-Fi Remote

While using Wi-Fi Remote by iOS devices and Safari, please turn off Private browse function.

 

<< Version up procedure >>

Please refer to “Version Up Guide for PMW-F55 and F5”.

 

Download F5

https://www.servicesplus.sel.sony.com/sony-software-model-PMWF5.aspx 

 

Download F55

https://www.servicesplus.sel.sony.com/sony-software-model-PMWF55.aspx 

 

Expert
Posts: 2,514
Registered: ‎11-21-2012
Message 2 of 52 (5,827 Views)

Re: NEW Firmware Version 9.0 for F5, F55

Peter, why hasn't XAVC-L been enabled for 25p/50p?
Expert
Posts: 250
Registered: ‎06-28-2013
Message 3 of 52 (5,572 Views)

Re: NEW Firmware Version 9.0 for F5, F55

Is anyone else having issues downloading the new version?  I'm trying to set up an account with Sony Service Plus but it won't take a Canadian address.  Peter, is there a Canadian download site available?

 

Craig

Expert
Posts: 1,735
Registered: ‎06-12-2013
Message 4 of 52 (5,555 Views)

Re: NEW Firmware Version 9.0 for F5, F55

Also wonder why no LongGOP 25p.. or 23.98..? .. but thanks for yet another up grade.. !

Expert
Posts: 62
Registered: ‎05-27-2013
Message 5 of 52 (5,426 Views)

Re: NEW Firmware Version 9.0 for F5, F55

Try now for an hour V9 for my F55 download. It does not work. At least not for Europeans. Very strange what Sony offers is here once again.

Expert
Posts: 1,735
Registered: ‎06-12-2013
Message 6 of 52 (5,422 Views)

Re: NEW Firmware Version 9.0 for F5, F55

You mean not downloading into the camera.. or not downlaoding from Sony site ?

Expert
Posts: 62
Registered: ‎05-27-2013
Message 7 of 52 (5,418 Views)

Re: NEW Firmware Version 9.0 for F5, F55

Downloading from Sony Site (Sony Plus) only for US Citizen!
Expert
Posts: 1,735
Registered: ‎06-12-2013
Message 8 of 52 (5,408 Views)

Re: NEW Firmware Version 9.0 for F5, F55

ah yes see what you mean.. !.. can you supply a non US link Peter..?

Expert
Posts: 112
Registered: ‎05-15-2015
Message 9 of 52 (5,361 Views)

Re: NEW Firmware Version 9.0 for F5, F55

There is link on UK website (should work in EU?) Not checked as our cameras have to be sent for update...

https://www.sony.co.uk/pro/support/software/SET_BPE-SS-1039/200


Peter: Is it always going to be an issue of sending the camera for an update if it falls under early models?
Rafal Tyslewicz
Technical Supervisor @ SLV London
Colourist, Editor, Camera
www.raf.guru
Expert
Posts: 416
Registered: ‎04-03-2013
Message 10 of 52 (5,250 Views)

Re: NEW Firmware Version 9.0 for F5, F55

Hi, Craig, and Peter,

 

I had the same problem.

 

When I got to that screen that requested my details, I simply closed that window.  I went back to the link in the forum, followed through on the terms and conditions agreement, and the download was available.  Apparently, when you get the page requesting the additional information, you are already logged into the servicesplus website.

 

 

However, before I could get to that info request page, I had to reset my password with the help of the technical assistance available at the phone numbers at the bottom of the technical support page, which comes up after you click on the Technical Support button on the One Identity log-in page.  There is a Canadian number, there.

 

PeterC, if you would, please, have the technical support people for that servicesplus section of the website change the code to allow Canadian addresses to be entered?  Thank you.

 

Best regards,
Will

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