Skip to the end of navigation

Welcome to the Community!

FS7

Showing results for 
Search instead for 
Do you mean 
Reply
Specialist
Posts: 29
Registered: ‎09-09-2013
Message 1 of 8 (366 Views)

Error Code "E95-204" Complete Interview Lost

We were shooting an interview today with an NFL Coach and a Network Commentator. One of the Sony FS7s worked.  The other one completely failed.  The operator pushed the record button and the red tally light stayed on for a full 30 plus minute interview. Multiple people were watching on multiple monitors and all of us saw the tally light on screen throughout the interview.  No error code appeared during all of this time. After the interview, the operator clicked over to the thumbnails and realized the camera had not recorded the whole interview.  In fact, it had stopped recording about 15 seconds in.  We got lucky because it was the Network Commentator's shot and he was kind enough to listen to audio playback and recreate his half of the interview for us. By this time, the Coach (who is in the playoffs and very busy) was long gone. If it had been his shot... we would have simply not had an interview. Camera firmware is current and we were using a Sony 64GB G Series card (Newer G Series). 

 

When we switched cameras to reshoot the Commentator’s half of the interview I inspected the camera that had failed. I put in another card (also newer Sony G series), formatted and hit record. The tally light appeared and I let it run for about 20 minutes. I came back and stopped recording and went to the thumbnails- there was nothing at all on the card. When I exited the thumbnail screen I finally got an error message. "E95-204." 

 

I made some calls and found some folks who work with F5s and F55s quite a bit.  They have been having these same issues with all six of their camera bodies over the past year and a half.  They send them in and Sony says they can't recreate the error. 

 

I can't pretend I'm surprised by any of this. Full disclosure: I use to own 2 F55s but I have long since sold them because of this type of service. Thankfully, this new glitch is something that I never expereinced before. These days, I do what I can to avoid using anything Sony, but every once in a while I have to give into a client's request and use them. 

 

I think the Mods on this forum are good folks and well intentioned, but the truth is that they are hopelessly caught between the needs/expectations of professional imaging customers and a corporate culture that is geared towards consumer electronics. The end result is that Sony camera owners get treated like they purchased a faulty 50 dollar mp3 player instead of a faulty 50,000 cinema camera. The problem with Sony continues to be systemic.  

 

 If Abe Zapruder had been using a Sony... Oswald would still be living as a free man.

Expert
Posts: 1,525
Registered: ‎11-20-2012
Message 2 of 8 (344 Views)

Re: Error Code "E95-204" Complete Interview Lost

[ Edited ]

I sorry to hear about the trouble.  It's a good reminder of why I only work with my own gear.  I've got thousands of hours on my five-year old F55 and three-year old FS7 and have never had a single glitch. They've never been in for service and I've not spent a dime on maintenance.  Nobody else touches my cameras and I never use a camera that isn't my own.  Peace of mind is priceless.

Expert
Posts: 1,742
Registered: ‎06-12-2013
Message 3 of 8 (266 Views)

Re: Error Code "E95-204" Complete Interview Lost

[ Edited ]

Ive read about this happening with adaptors.. XQD in the SxS .. rec light comes ok.. but the minutes left on the card doesnt decrease.. seemingly to be the only give away that something is not right..  and that nothing is being recorded.. but this is on XQD cards with out adaptors .. Mmmm..did you try the camera with a diffrent card.. seems you did.. I believe you can look up the error code meaning ..?

 

Ive only had one similar ish thing (F5) .. which I believe was me hitting REC before the card was really ..ie the slot light not yet green.. trying to grab a shot .. I had a rec light but no recording ..luckily just a short shot.. now I make sure the slot light is green and keep an eye on the time remaining in the card to make sure its decreasing .. 

Specialist
Posts: 31
Registered: ‎01-13-2016
Message 4 of 8 (229 Views)

Re: Error Code "E95-204" Complete Interview Lost

 

On the F5 forum someone mentioned they were advised by Sony to reset the system after an upgrade. They marked this as a solution to the  "E95-204" problem.

 

I've also never had a problem like this but if I did I would do a reset to factory settings.

 

Having said that it does not appear as advice on the firmware upgrade procedure for the FS7. But you are supposed to be able to reset anytime, it should do no harm.  

 

If you send something to Sony for repair they always do a reset anyway. This might explain the reports of Sony being unable  to find the problem on the F5.

 

On the pair of FS7 I presume they were rented, so do you know if the latest firmware is on them?

 

If it was not the latest firmware there is a bit of a quandry. I would ask the Rental place to do the upgrade so they can't say "you broke it!. But that's just me.

Highlighted
Expert
Posts: 1,742
Registered: ‎06-12-2013
Message 5 of 8 (218 Views)

Re: Error Code "E95-204" Complete Interview Lost

But surely they do the re set after any maintenance..if they are trying to replicate a fault they have been told about.. why would they do a reset before they try to replicate ..?  

 

Yes funny the reset after firmware upgrade isnt in the officail info.. I only found out by others saying its best prectice on these forums..

Expert
Posts: 114
Registered: ‎05-15-2015
Message 6 of 8 (116 Views)

Re: Error Code "E95-204" Complete Interview Lost

I wonder what condition (visual) the cards were? We had one of the XQD cards, Sony, that bit of black plastic got broken on the shoot. I thought it's just bit of case so shouldn't really affect the performance but formatted it, recorded for few sec and it was fine. Next day went on the shoot and similar thing happened but no error code. Recorded just bit of interview and rest was gone even when the rec light was on all time. Luckily it was 2-camera interview so no the end of the world. Got new card and no more problems. Maybe cards have been dropped and bashed etc. People forget how fragile and sensitive media can be these days. It's not mechanical but still breakable.
Rafal Tyslewicz
Technical Supervisor @ SLV London
Colourist, Editor, Camera
www.raf.guru
Expert
Posts: 1,525
Registered: ‎11-20-2012
Message 7 of 8 (111 Views)

Re: Error Code "E95-204" Complete Interview Lost

Good point.  Not only do I not rent cameras, I would never rent cards, either.  I have loaned out and borrowed extra cards from friends who I know take care of their gear, but I'd never use a card from a rental house.

Specialist
Posts: 29
Registered: ‎09-09-2013
Message 8 of 8 (50 Views)

Re: Error Code "E95-204" Complete Interview Lost

Well I was shooting a promo today and there was another crew on another stage shooting interviews.. and guess what... E95-204.  This was a rental camera with just over 200 hours on it, no physical signs of mistreatement, same with card. Current firmware on body and time code extension. I'm not sure you can call a solution to this- well don't rent cameras or media. In 25 years, I have worked with a huge range of cameras. One day we might be on a RED, another day an Alexa of some flavor, another day a Panasonic, and lately even the Canon C700.  More and more, clients, producers, networks, etc., dictate the camera system. There is no way to own them all. It was just be nice to see Sony grab the bull by the horns.  Admit the problem, use all of us who are in the field to help them troubleshoot and come up with a fix. It's not the problems that necessarily bothers me. It's the lack of communication from Sony about this issue to those of us in the field who have to stake our careers and clients on their gear. It's as if by pretending that every instance is the only instance they can ignore the problem altogether. It's really a shame because on paper (and when they are working) Sony has made some good gear over the years. They just can't move that final distance to match the customer support of Arri.  

 

 

 

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook