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Posts: 1
Registered: ‎03-19-2017
Message 1 of 3 (1,100 Views)

Complaint / Defective MDR-AS200/BQ Headphones

Hi - 


I purchased these headphones 3 days ago and have used them twice. On the second use, they stopped working on the left side ear. This is very disappointing for a brand new pair of headphones.



How can I return or get a new pair? 




Posts: 3
Registered: ‎03-20-2017
Message 2 of 3 (1,091 Views)

Re: Complaint / Defective MDR-AS200/BQ Headphones

[ Edited ]

Who did you buy it from? If your item stopped working so soon, you probably got a lemon. The retailer where you bought them from should be able to exchange/refund. Contact them and tell them you want to do that. Most retailers have at least a seven-day money-back/replacement warranty. Most of them do 15-30 days, some even more. Just make sure to contact them immediately in case their warranty period is short. But you should be ok. Hope this helps.

Posts: 4,667
Registered: ‎03-12-2015
Message 3 of 3 (1,068 Views)

Re: Complaint / Defective MDR-AS200/BQ Headphones


Hi, Benny2run


Welcome to Sony Community! 


In addition to samsone's suggestions, if you still have the unit, you may follow the troubleshooting steps by accessing the link below: 








If my post answers your question, please mark it as "Accept as Solution"

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