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Rookie
Posts: 1
Registered: ‎05-09-2017
Message 1 of 2 (437 Views)

Defective Headphones w/ No Receipt

Hello,

I recieved a pair of the Sony MDR 1000x Headphones for my birthday from my parents. Much to my disapointment, the headphones refused to charge even after trying all the tips and advice I could find on this forum. They work perfectly with the cable but won't turn on for any of the noise cancelling functioning. My parents said they purchased it from Best Buy and can't find a reciept, I thought I could check their credit card bills but they paid in cash. I want to get the headphones repaired/replaced but can't find the necessary proof of purchase. Does anyone have any advice on how to do so?
Thank you, 
Hayden Daly

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Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 2 of 2 (428 Views)

Re: Defective Headphones w/ No Receipt

Hi Haydendaly,

 

Welcome and thank you for considering SONY Community!

 

Have you tried calling our Technical Support team about this issue?
If so, kindly send your reference number/event ID to me via Private Message(PM) so we can further assist you.
 
 
Thanks,
>Joffrey




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