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You may try to initializing the headset to restore factory settings to fully isolate the issue,
Disconnect the micro-USB cable, turn off the headset, then press and hold the button and - button simultaneously for more than 7 seconds.
The indicator (blue) flashes 4 times ( ), and the headset is reset to the factory settings. All pairing information is deleted.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
If my post answers your question, please mark it as "Accept as Solution"
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