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Newbie
Posts: 1
Registered: ‎11-12-2012
Message 1 of 3 (1,935 Views)

Headphones MDR-ZX100/300 no sound

I purchased these headphones after making sure with the store clerk that they could be used as plug-n-play with my PC. I have tried two different areas to plug them in but get no sound on my HP Pavilion Elite.
Not tech-savvy here, can anyone help? Thank you in advance.
Trusted Contributor
Posts: 1,497
Registered: ‎11-12-2012
Message 2 of 3 (1,934 Views)

Re: Headphones MDR-ZX100/300 no sound

Thank you for your post.
The MDR-ZX100/300 headphones are for use with any devices with stereo mini jack. Ensure the headphones are working by connecting to any device with stereo mini jack audio output such as Walkman, cell phone or TV. If the headphones are working properly, check the settings or audio driver on your computer. For additional technical assistance related to your computer, please contact the computer manufacturer.
Expert
Posts: 1,171
Registered: ‎11-14-2012
Message 3 of 3 (1,923 Views)

Re: Headphones MDR-ZX100/300 no sound

[ Edited ]

Hello and welcome to Sony Community.
Thank you for your post.

As suggested by  sonymod_wi, you can check the headphones with other devices and change the audio settings on your computer.

However, you can also follow the steps mentioned on the following link:

https://us.en.kb.sony.com/app/answers/detail/a_id/38966


Thank you.

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