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Posts: 1
Registered: ‎02-13-2018
Message 1 of 2 (119 Views)

MDR-XB50BS drop on/off button

Dear Sony, I bought the product MDR-XB50BS last year on Amazon Mexico. Unfortunately last week the on/off button fell off at the gym . In other works, now I have a headphone that I cannot turn on/off because I dont have the button. I'm very carrefully with it, but i guess with some movement when quit from my ear, drop the button. I love it, but the product is not that cheap to break like this, I can´t use without that button. I live in Mexico city. Can you help me? Awaiting return. Thank you.

Posts: 1,701
Registered: ‎11-04-2016
Message 2 of 2 (80 Views)

Re: MDR-XB50BS drop on/off button

Hi Alexkun,


Welcome and thank you for considering the SONY Community!


Let me send you a private message.





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