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Moderator
Posts: 1,539
Registered: ‎11-04-2016
Message 11 of 44 (2,674 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

Hello SONY Community!

 

Welcome and thank you for considering the SONY Community!

 

 

For US customers, please refer to the next link to further assist you regarding the buttons drop off issue:

https://esupport.sony.com/US/p/select-system.pl?DIRECTOR=CONTACT

 

For Non-US customers:

International:

We kindly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

APAC Region (Asia Pacific):

Please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

Regards,

~Erin

Rookie
Posts: 1
Registered: ‎04-14-2017
Message 12 of 44 (2,617 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

Power button can be replaced? Or is it covered under warranty?
Highlighted
Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 13 of 44 (2,591 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

Hi sandmon,

 

Welcome and thank you for considering SONY Community!

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific.

 

Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

Thanks,
>Joffrey

 

 


If my post answers your question, please mark it as "Accept as Solution"

Rookie
Posts: 1
Registered: ‎05-26-2017
Message 14 of 44 (2,399 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

I love this headphone set but like otjers here my on/off button came off. Is there a repair for this???
Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 15 of 44 (2,383 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

Hi BigFrank79,

 

Welcome and thank you for considering SONY Community!

 

Have you tried calling our Technical Support team about this issue?
If so, kindly send your reference number/event ID to me via Private Message(PM) so we can further assist you.

 

 

 

Thanks,
>Joffrey

 

 

Rookie
Posts: 1
Registered: ‎06-09-2017
Message 16 of 44 (2,303 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

I have the same problem as others have posted.  I bought my headphones 5 months ago, have treated them with normal use, and the volume and on/off buttons have both fallen off.  What to do now?

Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 17 of 44 (2,296 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

Hi Cranberry,

 

Welcome and thank you for considering SONY Community!

 

Have you tried calling our Technical Support team about this issue?
If so, kindly send your reference number/event ID to me via Private Message(PM) so we can further assist you.

 

 

 

Thanks,
>Joffrey

Enthusiast
Posts: 2
Registered: ‎06-19-2017
Message 18 of 44 (2,236 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

My volume button fell off. I found it and glued it back on. Now my power but fell off and I can't find it. Can I order a new one?
Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 19 of 44 (2,231 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

Hi Phacker_69,

 

Welcome and thank you for considering SONY Community!

 

We apologize for the inconvenience.
May we have the complete serial number of the unit?

Kindly send it to me via Private Message(PM) so we can further assist you.

 

 

Thanks,
>Joffrey

 

Enthusiast
Posts: 2
Registered: ‎06-19-2017
Message 20 of 44 (2,227 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

MDR-XB50BS is all I have. I through out the packaging.

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