Skip to the end of navigation

Welcome to the Community!

Headphones

Showing results for 
Search instead for 
Do you mean 
Reply
Moderator
Posts: 1,537
Registered: ‎11-04-2016
Message 31 of 43 (1,321 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

Hi Missvalido,

 

 

Welcome to the SONY Community!

 

I sent you a private message. Please check your inbox.

 

 

Thanks,

-Erin

Enthusiast
Posts: 4
Registered: ‎10-07-2017
Message 32 of 43 (1,300 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

I lost the Power button ages ago and today the Volume switch too.

 

Can I get replacements?

 

Thanks.

Highlighted
Moderator
Posts: 1,537
Registered: ‎11-04-2016
Message 33 of 43 (1,236 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

Hi Dragolith,

 

Welcome and thank you for considering the SONY Community!

 

 

We are sorry to hear what happened. To best assist you with this matter, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Rookie
Posts: 1
Registered: ‎10-10-2017
Message 34 of 43 (1,222 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

[ Edited ]

Hello Sony,

 

I purchased the same ear phones (MDR-XB50BS) about 6 months ago. Both the volume and power button pieces have fallen off. I cannot locate them. Is there anyway for you guys to send me knew buttons or replace the ear phones with a new set?

 

Please let me know.

 

Thanks,

 

Brandon

t********3@gmail.com

 

Enthusiast
Posts: 4
Registered: ‎10-07-2017
Message 35 of 43 (1,191 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

Hi,

 

I tried to find the product on that page but it is not there.

 

Please advise.

 

Thanks

 

Dave

Enthusiast
Posts: 4
Registered: ‎10-26-2017
Message 36 of 43 (788 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

Same issue for me. Are replacement power and volume buttons available?
Enthusiast
Posts: 4
Registered: ‎10-26-2017
Message 37 of 43 (787 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

I also went to the Sony Support Center website. I couldn’t find any info on the parts we all need.
Enthusiast
Posts: 4
Registered: ‎10-07-2017
Message 38 of 43 (779 Views)

Re: MDR-XB50BS dropped the on/off button and volume up/down

I am starting to think we are alone here now.

 

I have bought Sony my whole life, I love their tech - but when it comes to support - Sony have gotten so big now, the right hand doesn't know what the left hand is doing.

 

I guess if they ignore us long enough we will give up eh?

Enthusiast
Posts: 1
Registered: ‎11-17-2017
Message 39 of 43 (358 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

Hi Erin,

 

I am having the exact same problem and have now lost my volume buttons and my power button has fallen off several times. Can you please help me?

 

Enthusiast
Posts: 4
Registered: ‎10-26-2017
Message 40 of 43 (353 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

We are also still waiting on your help, Erin.

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook