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Moderator
Posts: 1,403
Registered: ‎11-04-2016
Message 31 of 35 (325 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

Hi Missvalido,

 

 

Welcome to the SONY Community!

 

I sent you a private message. Please check your inbox.

 

 

Thanks,

-Erin

Rookie
Posts: 2
Registered: ‎10-07-2017
Message 32 of 35 (304 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

I lost the Power button ages ago and today the Volume switch too.

 

Can I get replacements?

 

Thanks.

Moderator
Posts: 1,403
Registered: ‎11-04-2016
Message 33 of 35 (240 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

Hi Dragolith,

 

Welcome and thank you for considering the SONY Community!

 

 

We are sorry to hear what happened. To best assist you with this matter, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,

-Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Rookie
Posts: 1
Registered: ‎10-10-2017
Message 34 of 35 (226 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

[ Edited ]

Hello Sony,

 

I purchased the same ear phones (MDR-XB50BS) about 6 months ago. Both the volume and power button pieces have fallen off. I cannot locate them. Is there anyway for you guys to send me knew buttons or replace the ear phones with a new set?

 

Please let me know.

 

Thanks,

 

Brandon

t********3@gmail.com

 

Highlighted
Rookie
Posts: 2
Registered: ‎10-07-2017
Message 35 of 35 (195 Views)

Re: MDR-XB50BS dropped the on/off button and "volume up/down"

Hi,

 

I tried to find the product on that page but it is not there.

 

Please advise.

 

Thanks

 

Dave

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