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Posts: 1
Registered: ‎08-30-2017
Message 1 of 2 (640 Views)

MDR-XB50BS dropped the volume up/down button

Dear Sony,


I'm living in Turkey. I've dropped my vol. up/down button while i was jogging 3 months ago. I took it to a service and they told me it's my fault. It was so sad to hear this from a sony service because i've trusted sony. I've just used the headset for 3 months after i bought it. It's a sport headset, right ? How could this be my fault ? I want a solution for my problem. Turkey services are not helping me. Please help me to solve this. 


Thank you in advance.

Posts: 4,146
Registered: ‎10-20-2014
Message 2 of 2 (589 Views)

Re: MDR-XB50BS dropped the volume up/down button

Hi Safakatalay,


Welcome and thank you for considering SONY Community!


Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at


If my post answers your question, please mark it as "Accept as Solution"

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