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Rookie
Posts: 1
Registered: ‎01-23-2015
Message 1 of 23 (33,375 Views)

My new MDR-ZX750BN headphones will not charge.

Hello,

 

I'm having issues with charging and keeping my headphones charged.  When I charge them with the USB charger, the red light goes on, but shortly after, it turns off.  I unplug and plug it in again and it does the same thing.  Then when unplug and turn the power on, the power indicator is blue for a second, then turns red for a second and then turns off.

 

I haven't got to use them very much.  Is this a known issue?

 

Thanks for your help.

 

Peggy

Moderator
Posts: 2,368
Registered: ‎10-20-2014
Message 2 of 23 (33,272 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Hi phorton, 
 
Welcome to the Sony Community! 
 
Sorry we've taken so long to reply. Please try to reset your unit back to default.
Insert a small pin, etc., into the hole, and push it until you feel a click. Pairing information is not deleted. ( It was located on the left side of the headphones [ its a small hole ] ). 
If you are still unable to operate the unit even after the resetting operation above, initialize the unit as follows. Turn off the unit by pressing the POWER button for more than 2 seconds. Then, press and hold the POWER button and the Play/ Pause  button together for about 7 seconds. The indicator (blue) flashes 4 times, and the unit is reset to the factory settings. All pairing information is deleted.
 
 
If my post answers your question, please mark it as "Accept as Solution"
 
Thanks, 
Dave
 

 

Rookie
Posts: 1
Registered: ‎10-05-2015
Message 3 of 23 (32,524 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Moderator
Posts: 3,901
Registered: ‎10-20-2014
Message 4 of 23 (32,485 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Hi bensheridan,

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Thanks,

>Joffrey

 

If my post answers your question, please mark it as "Accept as Solution"

Rookie
Posts: 2
Registered: ‎01-19-2016
Message 5 of 23 (31,727 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Hi Ben,

Thanks for this info.

I followed the instructions and now my MDR-ZX770BN Headphones are charging nicely.

Regards

Magnanimous

Rookie
Posts: 1
Registered: ‎05-12-2016
Message 6 of 23 (29,700 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Hello

I just bought this Sony MDR-ZX750BN set today. I have exactly same issue - not able to charge. I tried the factory reset option, still no luck! Please help me

 

Moderator
Posts: 3,901
Registered: ‎10-20-2014
Message 7 of 23 (29,547 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Hi sridhven,

 

Please check the troubleshooting steps in the image below.

 

charge1.jpg

 

If you're still getting the same result, we recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ for further assistance.

 

 

Thanks,

>Joffrey

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Enthusiast
Posts: 1
Registered: ‎07-09-2016
Message 8 of 23 (27,744 Views)

Re: My new MDR-ZX750BN headphones will not charge.

[ Edited ]
hello
my MDR-ZX750BN headphones is not changing because the red indicator is not showing when I plug it to charge my headphone
Moderator
Posts: 3,901
Registered: ‎10-20-2014
Message 9 of 23 (27,653 Views)

Re: My new MDR-ZX750BN headphones will not charge.

[ Edited ]

Hi Ashwinj99,

 

Please see troubleshooting steps in the image below.

charge3.jpg

 

If you're still getting the same result, service maybe required.

https://esupport.sony.com/US/p/service.pl

 

 

Thanks,

>Joffrey

 

 

 

If my post answers your question, please mark it as "Accept as Solution"

Rookie
Posts: 1
Registered: ‎10-18-2016
Message 10 of 23 (22,722 Views)

Re: My new MDR-ZX750BN headphones will not charge.

I had this problem and resets were not working, turns out the headset is not compatible with USB 3.0, but it will work in USB 2.0

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