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Rookie
Posts: 1
Registered: ‎03-21-2017
Message 21 of 30 (1,783 Views)

Re: My new MDR-ZX750BN headphones will not charge.

I tried sticking a pin in the hole and there was no click. I tried the reset method, still not charging. I've always been using the USB cable it came with and have always been charging it with my MacBook Pro without any problems until now. Tried using a different USB cable, nothing. Tried charging it with a portable power bank, nothing. I can't take them back because it's been more than 30 days. I didn't break them, I take good care of them, there's no reason why multiple people should be having this same issue.
Rookie
Posts: 1
Registered: ‎04-16-2017
Message 22 of 30 (1,605 Views)

Re: My new MDR-ZX750BN headphones will not charge.

How do I get my head phones to charge
Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 23 of 30 (1,594 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Hi Sissy,

 

Welcome and thank you for considering SONY Community!

 

Connect the supplied micro-USB cable to the headset, and then connect the other end to a computer booted.
Make sure that you connect the plug of the micro-USB cable in the direction as shown in the illustration below.
MDR-ZX750BNcharge1.jpg
 
Charging starts when the headset and the computer are connected.
Make sure that the indicator (red) lights up. Charging is completed in about 2.5 hours* and the indicator (red) goes off automatically.
* Time required to charge the empty battery to its full capacity
 
Notes
  • Use the micro-USB cable supplied. You may not be able to charge the headset with other cables.

  • This headset cannot be turned on, and the BLUETOOTH function and noise canceling function cannot be used while charging.

  • If the headset is not used for a long time, the indicator (red) may not light up when you connect the micro-USB cable to charge the headset. In this case, do not disconnect the micro-USB cable from the headset and wait until the indicator (red) lights up.

 

 

Thanks,

>Joffrey

 

 


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Rookie
Posts: 1
Registered: ‎07-12-2017
Message 24 of 30 (1,139 Views)

Re: My new MDR-ZX750BN headphones will not charge.

I am started to get frustrated with this issue.
Got a pair of these last week and I can't charge them.
I have tried with a variety of sources (phone usb chargers, usb2 ports on various Windows 7 computers) and cables (original sony, samsung etc)
It will light up in red for a split second then stop charging?

I have tried all the steps described in the pages previous but had no luck.
Thanks for your help

Rookie
Posts: 1
Registered: ‎07-12-2017
Message 25 of 30 (1,121 Views)

Re: My new MDR-ZX750BN headphones will not charge.

 Hi Dave, I did everything that you wrote down and it worked like a charm! Thank YouSmiley Happy

Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 26 of 30 (1,059 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Hi Super8boy,

 

Welcome and thank you for considering SONY Community!

 

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/

>Joffrey

 

 

 

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Rookie
Posts: 3
Registered: ‎09-14-2017
Message 27 of 30 (557 Views)

Re: My new MDR-ZX750BN headphones will not charge.

my mdr 1000x red light turns on when plugged in but then shuts off... is it still charging?

 

Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 28 of 30 (541 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Hi Vnee4,

 

Welcome and thank you for considering SONY Community!

 

If the headset detects a problem while charging due to following causes, the indicator (red) may turn off, although charging is not complete. In this case, charge again within the charging temperature range.

 

-Ambient temperature exceeds the charging temperature range of 5 °C – 35 °C(41 °F - 95 °F).

 

 

If the problem persists, please contact our Technical Support team.

 

Thanks,

>Joffrey

 

 

 


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Rookie
Posts: 1
Registered: ‎09-17-2017
Message 29 of 30 (462 Views)

Re: My new MDR-ZX750BN headphones will not charge.

Can I charge the headphones with a samsung charger? Ive misplaced the original charger but doesnt seem to work.

Have tried reset as well.

How do I know the battery is in charge mode? Do lights come on?

Thanks

Dallas
Moderator
Posts: 42
Registered: ‎07-31-2017
Message 30 of 30 (339 Views)

Re: My new MDR-ZX750BN headphones will not charge.

[ Edited ]

Hello DallasY,

 

Welcome to Sony Community!

 

We do not recommend using a different cable for charging aside from the supplied cable that comes with the unit. We cannot guarantee that it will work or compatible with the unit. You may refer to the Help Guide below for additional information:

 

http://docs.esupport.sony.com/portable/2015/Help_4479148111/en/contents/01/03/01/01.html?search=char....

 

Best Regards,
_Bob

 

If my post answers your question, please mark it as "Accept as Solution".

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