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Apprentice
Posts: 7
Registered: ‎01-22-2017
Message 1 of 32 (2,796 Views)

Sony MDR-1000X left side of bracket broken in 10 days

[ Edited ]

I bought my Sony MDR-1000X on Jan 10th. And it broken after 10 days under total normal use. 

 

Sony Repair Service in Taiwan said it must be "Human Factors" so I need to pay $USD182 to fix it!

 

It's totally unacceptable!!!

 

Lucky for me I got seucrity video to prove that I use it under normal way.

 

Video A:   https://youtu.be/HBe_EweCaU8

Video B:   https://youtu.be/SwzGH8nhIbE

Video C:   https://youtu.be/m1oic9swxpY

 

MDR-1000X 2.jpg

MDR-1000X repair receipt.jpg

Moderator
Posts: 3,799
Registered: ‎10-20-2014
Message 2 of 32 (2,643 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

Hi OldCaptain,

 

Welcome and thank you for considering SONY Community!

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific.

 

Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

 

Thanks,
>Joffrey

 

 


If my post answers your question, please mark it as "Accept as Solution"

 

Apprentice
Posts: 7
Registered: ‎12-22-2016
Message 3 of 32 (2,539 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

i got same issues horrible quality control 

Apprentice
Posts: 7
Registered: ‎01-22-2017
Message 4 of 32 (2,525 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days


flyboyalif wrote:

i got same issues horrible quality control 


Could you take some photos and post here please? Thanks!

Apprentice
Posts: 7
Registered: ‎12-22-2016
Message 5 of 32 (2,522 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

[ Edited ]

 http://imgur.com/i2vPTlt

 

http://imgur.com/UZZ3rZN

 

mine only 3 months! i have bose hs for long ago and never broke like this huh! 

Apprentice
Posts: 7
Registered: ‎12-22-2016
Message 6 of 32 (2,516 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

i want to sony center in my country but im affraid if it will be charged 

Apprentice
Posts: 7
Registered: ‎01-22-2017
Message 7 of 32 (2,507 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days


flyboyalif wrote:

i want to sony center in my country but im affraid if it will be charged 


 

I guess it's cause by bonding incompletely. So all the force focus on one point rather than whole curve component.

http://imgur.com/6QGVHXc

Apprentice
Posts: 7
Registered: ‎12-22-2016
Message 8 of 32 (2,505 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

maybe design failure? because the point of pressure is on there.

 

wow thats the result when the fix has been carried out? looks so ugly for a hundred buck -_- 

Apprentice
Posts: 7
Registered: ‎01-22-2017
Message 9 of 32 (2,499 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

[ Edited ]

flyboyalif wrote:

 

wow thats the result when the fix has been carried out? looks so ugly for a hundred buck -_- 


No, it's not been fix yet. Sony in Taiwan asked for USD$182 to repair and I refuse. So we are on legal process.

Highlighted
Apprentice
Posts: 7
Registered: ‎12-22-2016
Message 10 of 32 (2,496 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

from january?? its unbelieveable. i never wants to buy sony product anymore from now. 

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