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Enthusiast
Posts: 2
Registered: ‎04-10-2017
Message 11 of 17 (593 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

[ Edited ]

I have exactly the same problem with my MDR-1000x within 2 and half months!!!!!!!

Sony says it is a "total loss" which "could not have happened by itself". Sony offered me to pay 349 dollars to buy a new pair or I have to pay 41 dollars just to get my broken ones back!

 

The only FREE service from SONY is to destroy my broken MDR-1000X for me! - NOT JOKING!

 IMG_20170405_181817119.jpg

Apprentice
Posts: 7
Registered: ‎01-22-2017
Message 12 of 17 (564 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days


LCLC2017 wrote:

I have exactly the same problem with my MDR-1000x within 2 and half months!!!!!!!

Sony says it is a "total loss" which "could not have happened by itself". Sony offered me to pay 349 dollars to buy a new pair or I have to pay 41 dollars just to get my broken ones back!

 

The only FREE service from SONY is to destroy my broken MDR-1000X for me! - NOT JOKING!

 


That's kinda unbelievable. Could you post some photos here? Where is your Sony Service locate?

Enthusiast
Posts: 2
Registered: ‎04-10-2017
Message 13 of 17 (515 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

[ Edited ]

 

I live in Europe. As the moderator has already pointed out that sony North America can not be much of assistance.

 

 

 

IMG_20170405_181653697.jpg

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Rookie
Posts: 1
Registered: ‎04-21-2017
Message 14 of 17 (233 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

Exactly the same problem here in the Netherlands.  The Sony Service Center will 'repair' it for EUR 331 (strangely, exactly the price for a new set).  They see it as 'forcing damage' - i.e. that I tried to force the headphone to bend in some unforeseen direction. 

 

 https://www.flickr.com/gp/39641201@N06/30XT17

 

My colleague is the only other person I know with these headphones, and guess what:

 

 https://www.flickr.com/gp/39641201@N06/TFko34

 

There is quite a collection of this type of damage on the Dutch site Tweakers.net:

 

https://tweakers.net/productreview/158477/sony-mdr-1000x-%28zwart%29.html

 

Amazon:

https://www.amazon.com/gp/customer-reviews/R3TNBG5ZQXUTY8/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01KH...

https://www.amazon.com/gp/customer-reviews/R1Y8UDIDDD4WC3/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B01KH...

 

So - either all of these people are abusing their headphones or the product has a flaw...

 

 

Enthusiast
Posts: 1
Registered: ‎04-23-2017
Message 15 of 17 (150 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

[ Edited ]

Hey guys, I am a customer form mainland China.

I got the same problem and sony'staff here don't think it's covered in repair warranty.

 

IMG_0464.JPGIMG_0465.JPG

Rookie
Posts: 1
Registered: ‎04-24-2017
Message 16 of 17 (124 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

I'm so surprised a lot of people having this kind of problem. I have the same issue, its always the LEFT headband part i think is the problem. i'm really dismayed as its the first time i purchased a costly investment on headphones. i was reluctant choosing this over bose quiet comfort but right now i'm so frustrated. i'm a sony fan, my phones, are always sony. BUT now i'm having doubts over sony products. right now i'm wondering where i can buy spare parts. i'm almost out of options. i tried any glue, UV GLUES not just plastic super glues. and even sugru (rubber self hardening polymer) but didn't work. I'm now looking for people who offers to replicate spare parts overseas. if someone can recommend me buying a part or what, i would be happy to avail this service. middle east sony isn't also a help. instead, the call center is a timid soft spoken little girl who gave a trouble shoot that my phone was the problem, not the headset (well my phone is sony) but ******, my headset is physically broken and it suddenly popped!!

Apprentice
Posts: 7
Registered: ‎01-22-2017
Message 17 of 17 (105 Views)

Re: Sony MDR-1000X left side of bracket broken in 10 days

Maybe you can try velcro to fix. Both side is better. Like this guy: (Chinese but you get the idea)

https://www.mobile01.com/topicdetail.php?f=180&t=5047406&p=14#64105902

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