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Specialist
Posts: 16
Registered: ‎02-14-2017
Message 41 of 60 (3,298 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

Sadly you are correct, the device does not have such a function and sony doesn't appear to be planning on changing that. Talking to support for an unrealted issue they did not seem to even acknowledge bluetooth connectivity as an issue.

Rookie
Posts: 1
Registered: ‎05-19-2017
Message 42 of 60 (3,295 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

The multiple device function is native to Bluetooth 4.0
Sony has deliberately excluded a function which in theory should already be implemented in the most basic BT application.

I suppose the lack of respons from Sony regarding this issue is due to poor software engineering. Is it even possible to do a firmware upgrade?

I would rather have multiple devices instead of the ****** ambient moods - which only work without any music playing (hence it's obsolete

I'll have to sell and buy bose instead.. they are at least hustle free.

Poor execution from Sony.
Specialist
Posts: 16
Registered: ‎02-14-2017
Message 43 of 60 (3,287 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

I understand your knee-****** reaction, and I am not inclined to back up Sony on this, but you have most of your points wrong. I will explain:

 

> Majoon wrote:
> The multiple device function is native to Bluetooth 4.0

> Sony has deliberately excluded a function which in

> theory should already be implemented in the most

> basic BT application.

> I suppose the lack of respons from Sony regarding

> this issue is due to poor software engineering.

The version of bluetooth does not dictate chipset functionality, based on mine and other's investigation either this chipset is lacking that functionality or the firmware support is entirely lacking. Not only that, but switching between APTX and headset audio connections would require custom firmware on Sony's part, so this is an investment, though I believe it will severely hurt the popularity of this device.

 

> Is it even possible to do a firmware upgrade?

Technically yes, will Sony ever admit failing on this and release an update? VERY unlikely. Is it possibly for you or some community to do it? Technically yes, but Essentially no, as upgrading may require hardware modification (Sony is notorious for preventing firmware access), and they will never release information to allow it to be done outside their control.

 

>I would rather have multiple devices instead of the

> ****** ambient moods - which only work without any

> music playing (hence it's obsolete 

The ambient noise functionality has nothing to do with the bluetooth interface, it's part of the noise cancelling system. Additionally I use it regularly while listening to music or other things over bluetooth, so this is simply wrong.

 

> I'll have to sell and buy bose instead.. they are at least hustle free.

> Poor execution from Sony.

Did you mean hassle free? Perhaps, but there is no pair of noise cancelling headphones on the market currently that boasts an onboard amplifier of the quality in the MDR 1000X, and that is paired with the best headphones in the noise cancelling market as well. Please read my earlier post on the subject, as this poor execution (as you say) is simply sad.

 

Enthusiast
Posts: 3
Registered: ‎05-29-2017
Message 44 of 60 (3,077 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

I'm able to pair my dell laptop and nexus 6p at the same time. In order to make or receive calls and listen to media from the computer you have to uncheck the option on the phones bluetooth connection for MEDIA. I would suggest connecting to your phone first, then take the media option off then connect to your laptop. It works but isnt ideal. If you want to listen to media on your phone you need to re check the media box and turn off the bluetooth on the other device that was connected. The Bose QC 35 is better in this regard. I just bought both the QC 35 and 1000x to use at work. I work in a very noisey server type enviroment. I'll say this from the begining, if you need to make calls from a noisey eviroment, buy the QC 35. It has a noise cancelling MIC. I think the Sony sound better and have better noise cancelling. The QC35's arent far behind though. The QC 35's are more comfortable on my ears. My right ear touches on the inside ear cup causing some fatigue for me over time. The QC 35's have more space inside. Hope this helps some people.

 

Specialist
Posts: 16
Registered: ‎02-14-2017
Message 45 of 60 (3,068 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

No offense, but you missed an important aspect of this. By disabling the "Media" connection you are using only the low quality "headset" connection. This is pretty unacceptable not only for the inconvenience factor but that the end user needs to deliberately disable the high-quality audio in order to reliably use the headset as a headset.

 
A side comment, both the QC35 and MDR-1000X (& X/B) have noise canceling microphones, it is part of the design.
 
I'll agree that the headphone clamping is a bit fatiguing on the Sonys compared to Bose's design.
Enthusiast
Posts: 3
Registered: ‎05-29-2017
Message 46 of 60 (3,062 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

[ Edited ]

The MDR1000x doesnt have a noise canceling mic. I've tested both back to back at work. With the 1000x's nobody can hear me. With the qc35 I can carryon a conversation with virtually no noise for the person on the other end listening to me. I wish the sony headphones did have a noise cancelling mic. by disabling the media option on the phone your doing it so you can listen to media from the second device that the headphones are connected to. So you're not losing out on the audio connection as you put it. The headphones can't connect to two devices at the same time with the media option enabled for both devices. Thats just the way it is. Again, I wish it were different. It's a pain to go through the setup for multiple devices with this headset. If you're only worried about connecting to one device at time than you wont have any headaches.

Specialist
Posts: 16
Registered: ‎02-14-2017
Message 47 of 60 (3,049 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

I am sorry, you don't seem understand what the different bluetooth connections utilizing (or not) on the device, but the MDR 1000X is configured as I mentioned.

 

I have also used both devices and others. It would be more correct to say that "headset" functionality in Bose, Plantronics, and other headsets is configured to behave as you would expect, while some aspect of this is tuned very badly on the MDR-1000X, rendering it's background noise cancelling almost as if it didn't exist. Note that you can actually test this easily using a computer.

 

As for connecting to two devices simultaneously, if you are transmitting audio using the headset microphone you cannot receive audio over the "media" bluetooth connection, regardless of the configuration. Additionally the headphones do not automatically switch between the two reliably when there is activity, and there is no easy way to switch between connected devices. Saying that simply diabling the function or not using it is unacceptable in a device like this in my opinion, as it cripples the audio quality, a major facor in my buying decision.

 

It seems your primary use for the device is as a communications headset, in which case I'd recommend you stick with the Bose. For me the headset function was a desireable additional point to a headset which would be primarily used for media, requiring an APTX connection to be maintained for high bitrate audio. Since we have differing use cases it's only natural our impressions of feature importance are very different.

 

None of the above even discusses that using a wired connection disables bluetooth entirely...

Enthusiast
Posts: 3
Registered: ‎05-29-2017
Message 48 of 60 (3,029 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

Like most people i just wished everything would work without having to jump through hoops for any product. I do understand that cant talk on one device and listen to media on another at the same time. The things that are important to me are comfort, noise cancelling, music, noise cancelling mic and easily connecting to multiple devices. Unfortunately sometimes we have to make comprimises or simply just cant get everything we want out of product. In the end I'll probably just stick with the QC35. I'll be keeping my eyes open to see if anyhing improves with any future firmware updates. 

Enthusiast
Posts: 5
Registered: ‎05-19-2017
Message 49 of 60 (3,025 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

I agree, going to stick with my QC35. I'm quite disappointed with all positive reviews online. Yes, the audio quality is better -- but fails in basic features like noise cancelling microphone (if anything, it amplifies the ambient noise) and ability to connect to multiple devices of which are features that can be found on cheap electronics from amazon. Yet a $400 pair of headphones don't have them.
Enthusiast
Posts: 2
Registered: ‎07-15-2017
Message 50 of 60 (2,118 Views)

Re: Sony MDR-1000x does not support multiple bluetooth connections.

I have bought this headset yesterday, after all the goodie goodie reviews from all over the places.

 

Looks like this is a great bluetooth headeset. I connected device with my android phone, and it worked the way it is. Now, I switched off the phone bluetooth (and restarted the Sony MDR 1000X) and I tried pairing/connecting with my windows 10 laptop,  it simply says can't find the device. And then I tried to pair another android phone, it couldn't find it either !

 

Then I did "Factory reset" (which removed the phone pairing ) and tried again with laptop, it got paired. 

 

And then I googled why Sony MDR 1000X can't pair with multiple devices(working with one which is connected at a time), found this community discussion.

 

Extremely disappoinited that Sony advertises one thing and sells another.

 

@Sony, Is there a solution to this problem? If no, I am going to return this device. If bluetooth can't connect with two decives, there is no point of what purpose I bought it for. 

 

Reply please. 

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