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Rookie
Posts: 1
Registered: ‎08-30-2017
Message 1 of 2 (231 Views)

Sony h.ear MDREX750BT/B died, won't reset, steady blue light on

Brand new wireless headset, died as I was on the treadmill.  Initially the power won't turn on. When I plugged it in to recharge, the red light came on briefly, but was quickly followed by a steady blue light.  I tried resetting to factory setting by holding power button and (-) simultaneoulsy for 7 seconds, nothing happens, blue light is still on.  I can't even get the blue light to turn off by holding the power button.  PLEASE HELP, this unit is only 4 months old and I paid $150 for it. I will never buy another Sony headset if this doesn't get resolved.

Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 2 of 2 (161 Views)

Re: Sony h.ear MDREX750BT/B died, won't reset, steady blue light on

Hi Nyusc,

 

Welcome and thank you for considering SONY Community! 

 

Have you tried calling our Technical Support team about this issue?
If so, kindly send your reference number/event ID to me via Private Message(PM) so we can further assist you.

 

Thanks,
>Joffrey

 

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