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Rookie
Posts: 1
Registered: ‎01-12-2018
Message 1 of 2 (101 Views)

wh - 1000xm2 cracking noise from left ear cup

[ Edited ]

I've been using the WH - 1000X M2 for a month and have noticed that it produces an annoying cracking noise in the left ear cup, kind of like some fabric is rubbing with the ear cup leather cushion, while in ANC and ambient sound mode. This noise will start after a half an hour of continuous use. This sound is only noticeable while music is off or playing at very low volume. I have bought this from UAE and now I am living in Qatar, is this product comes with international warranty. 

And I have done resetting of this unit 2 times but sadly the problem still exists.

Moderator
Posts: 1,598
Registered: ‎11-04-2016
Message 2 of 2 (32 Views)

Re: wh - 1000xm2 cracking noise from left ear cup

Hi Prajindaskv,

 

Welcome and thank you for considering the Sony Community!

 

We are sorry to hear that you're having issues with your WH-1000XM2. The warranty of this unit only applies from the country of purchase. Please refer to the steps below to isolate the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/38966

 

 

If the issue persists, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region. Due to proximity, they are in a better position to respond to your questions or concerns.

 

 

Regards,

-Erin

 

 

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