Skip to the end of navigation

Welcome to the Community!


Showing results for 
Search instead for 
Do you mean 
Posts: 1
Registered: ‎08-26-2017
Message 1 of 2 (2,337 Views)
Accepted Solution

xb9550bt not charging



I cannot charge my headphones: xb9550bt. 

When I plug them in the red light flashes once and then nothing happens. I have tried charging them for hours, but it does not matter. I cannot start them afterwards, they still don't charge. I have tried 3 different cables with the same result. 


Any ideas how to fix it?



Posts: 4,146
Registered: ‎10-20-2014
Message 2 of 2 (2,277 Views)

Re: xb9550bt not charging

Hi CeciliaAhlfors,


Welcome and thank you for considering SONY Community!


Please try RESETTING the headphones and charge it again.

For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at







If my post answers your question, please mark it as "Accept as Solution"

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook