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Rookie
Posts: 1
Registered: ‎08-26-2017
Message 1 of 2 (704 Views)
Accepted Solution

xb9550bt not charging

Hi,

 

I cannot charge my headphones: xb9550bt. 

When I plug them in the red light flashes once and then nothing happens. I have tried charging them for hours, but it does not matter. I cannot start them afterwards, they still don't charge. I have tried 3 different cables with the same result. 

 

Any ideas how to fix it?

 

Thanks!

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Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 2 of 2 (644 Views)

Re: xb9550bt not charging

Hi CeciliaAhlfors,

 

Welcome and thank you for considering SONY Community!

 

Please try RESETTING the headphones and charge it again.

For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/

 

 

Thanks,

>Joffrey

 

 

If my post answers your question, please mark it as "Accept as Solution"

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