I bought myself a new home cinemaset today and i can't get the centerbox working while watching a dvd or bluray for example. While testing (in the settings menu) the centerbox works fine. But for some reason while watching a movie, the dialogue is mostly getting from the front right speaker and not from the center speaker. Actually there is not even a single sound getting out of that speaker while listening to anything, except while testing in the settingsmenu. Help?
Greetings and thank you for your message. Since the center speaker is working when you performed the auto calibration to test the levels on each of them we suggest trying the following steps to help solve the issue you have described since each step presents a possible solution:
Try a different SOUND FIELD by pressing the SOUND FIELD button repeatedly during playback. You can also use the Option button and then select SOUND FIELD.
Try changing the following options through the menu:
Select AUDIO SETTINGS
Select SOUND EFFECT then SOUND FIELD ON and set it to either Dolby Pro Logic or DTS Neo:6 Cinema / DTS Neo:6 Music
If the issue persists select SPEAKER SETTINGS under the AUDIO SETTINGS:
Under the speaker layout select STANDARD.
Select CENTER SPEAKER and make sure that is set to ON
Select LEVEL and increase the levels up to + 6.0 dB. for all speakers.
Test the unit.
If the issue persists try resetting the unit back to factory default settings:
Press the POWER button to turn the power on using the buttons on the unit.
Touch the STOP and [VOL –] sensors simultaneously and hold down (around 5 seconds).
The message “WAIT” then “RESET” will show on the display of the unit and then it will enter the Standby mode.
Follow the steps for the initial setup process and then proceed to test the unit, it might also require to follow the previous changes suggested through the menu.
If my post answers your question, please mark it as "Accept as Solution"
Thanks for the reply... i did find the solution myself yesterday.. it only works when i turn the sound effects completely off. In my opinion it is a bug in the software. The sound field should be the option to choose if you want to get the sound as it was meant by the creators. When i turn all the sound effects off and i watch a blu-ray or watch a serie on netflix the dialogue is coming from the center speaker and the others sounds from the other speakers.
Solution: When i watch a dvd, blu-ray or netflix i turn off all the sound effects and when i watch regular tv or something like that i choose dolby pro logic.