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Rookie
Posts: 2
Registered: ‎08-25-2014
Message 51 of 66 (3,353 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

Purchased a 65in SONY Bravia smart tv with 320W soundbar on 8/23. TV would not power up (flashing error code). Returned it and got a LG55 in smart tv. Encountered the HDMI COMPATIBILITY problem next morning. Found this site and discovered I had been hoodwinked by Best Buy - they surely knew about the problem but did not disclose. I am a registered professional engineer in Electrical Engineering - this is the most disappointing quality (SONY) that I have ever experienced in over 35 years. I will NEVER PURCHASE ANOTHER SONY PRODUCT - this is inexcusable quality. Do your engineers not test your products before releasing to production ???
Rookie
Posts: 1
Registered: ‎09-25-2014
Message 52 of 66 (3,138 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

Just bought a brand new 2014 LG 55" LB679Y and decided that I'll take a Sony soundbar.

 

I experience the same issues described before.

 

My HT-C260H soundbar firmware is V70 (from the amp menu->System->version) and I checked the website but I don't see any firmware updates...

 

If this issue is not resolved within a week then I'll be forced to give it back to the shop  :-/ 

Enthusiast
Posts: 2
Registered: ‎09-27-2014
Message 53 of 66 (3,108 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

[ Edited ]

I have a lg 42LN5700 and just picked up a refurbished ct260h and am having the same problems with arc and the TV disconnecting from the soundbar. I was about to pull my hair out as I have tried many things including 3 different HDMI cables (2 brand new). I'm glad I saw this thread and now know it is a compatibility issue. I don't want to return the ct260h as the shipping and restock fee would be costly and I like the sound. I only watch Netflix (TV app), bluray movies through my PS3 and miracast xfinity through my lg g-pad. Not connected to any cable or satellite. With the current compatibility issues, what is the optimal way to connect ps3, ct260h, and tv.?

 Edit: watched a couple of movies last night and on both had intermentent issues with bass cutting out so I decided to return it. Got it from newegg flash and their CS is awesome as they gave me a prepaid return label and no restocking fee for a full refund. Will get the LG NBN36 instead.

Rookie
Posts: 2
Registered: ‎12-31-2014
Message 54 of 66 (2,695 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

Is there a mod update as to whether a fix is anticipated at all, and if so, an estimated time frame?  Just received a HT-CT260H for Christmas and it presents the same issues discussed in this thread with my LG 55LB6500.

Enthusiast
Posts: 2
Registered: ‎09-27-2014
Message 55 of 66 (2,683 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

Just return it and get an LG soundbar. I ended up getting the Yamaha YAS-103 and it fits my needs perfectly. It has 2 optical ports so I have my TV in one and PS3 in the other. It sounds good to me. 

Apprentice
Posts: 28
Registered: ‎01-06-2015
Message 56 of 66 (2,624 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

count me in with this issue too. seems to be the latest 2014 models that have issues. my 2012/2013 HTS receiver works just fine w/my LG tv. And where is a sony engineer when you need them? i called support who was completely useless and didn't even know how HDMI Control/CEC works.
Apprentice
Posts: 28
Registered: ‎01-06-2015
Message 57 of 66 (2,621 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

FYI,. i just PM'd the moderator in this thread for an update which i doubt we'll ever get.
Apprentice
Posts: 28
Registered: ‎01-06-2015
Message 58 of 66 (2,594 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

@C8AQ Won't I lose some encoding formats like Dolby Digital HD or DTS HD if I just use optical?

Yes. you will lose DTS MA and the 7 channel formats. Using Digital Optical is not a fix imo when HDMI should be fine and did work fine. I wonder if the BT radio / software on the soundbar is making ARC/HDMI CEC have issues.
Apprentice
Posts: 28
Registered: ‎01-06-2015
Message 59 of 66 (2,331 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

So.. any updates sony?? no??? come on!!! i'm going to call each day into support until we get a real answer.

Enthusiast
Posts: 1
Registered: ‎03-29-2015
Message 60 of 66 (2,141 Views)

Re: HT-CT260H HDMI ARC issues with an LG 55LA7400 Smart TV

I have a 65 in LG TV and I am having the same issues with my Sony sound bar..

I was going to leave it on Optical but I am stubborn and did some research. I am glad I found this site.

 

I have got it working with the help of others on this site and will keep the sound bar on an see if this works. I wish I would of known about this problem before buying as I would of ordered another make of sound bar. Now I know why it was on sale.

 

It does have great sound.

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