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Enthusiast
Posts: 16
Registered: ‎06-14-2016
Message 331 of 401 (1,148 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

OK an update from the UK...

 

Sony UK have been in touch and offered me a buy back on my RT5. It's not what I paid for it, but not a bad offer. Now I have to make a decision, send it back and buy something else or keep it and wait for this 'fix'. There is no ETA on this however. 

 

 

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Specialist
Posts: 24
Registered: ‎08-02-2016
Message 332 of 401 (1,125 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

 

Could I ask what they offered ? It amazing they can sell faulty goods, string everyone along for months promising a non-existent fix and then offer you less than you paid -presumably on account of it being something that doesn't work very well !

Enthusiast
Posts: 1
Registered: ‎01-19-2017
Message 333 of 401 (961 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

[ Edited ]

Update from Sweden. Got an email the other day regarding my support case: "Sony is working on a fix. No ETA". Reached out to Chris (SonyHAV) about three weeks ago but haven't been contacted by anyone about any buy back option.

Enthusiast
Posts: 2
Registered: ‎11-25-2016
Message 334 of 401 (944 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

[ Edited ]

best of luck with that,hope it works out.

sounds to me like the same old sony run around,seems to all be going round in circles

Enthusiast
Posts: 16
Registered: ‎06-14-2016
Message 335 of 401 (924 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

They offered 30% less than I paid for it. Not happy with that but they refuse to go any higher.

 

Last Sony product I ever buy. 

Specialist
Posts: 35
Registered: ‎08-05-2016
Message 336 of 401 (820 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

30% less because its faulty!!!

 

They would probaly give you 100% if it worked and did what it said on the box!!!

 

Like ive said $ony are a joke of a company the response to this problem is a JOKE.

 

I would NEVER get another $ony product again and have all ready replaced most $ony things in my house with other Brands and to be honest found them to be better products like Samsung phones over the Sony.

 

For me the whole response to this Issue which has been going on for nearly 10 months is a farce.

 

$ony will never get a penny of my money again.

Specialist
Posts: 35
Registered: ‎08-05-2016
Message 337 of 401 (605 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Wow still nothing from $ony the silence is deafening!!!!

 

They by there own incompatence ruin a product then do nothing but insult its customers by offering to buy it back less than 30% of the cost!!!!

 

Sony you are a Joke and I will continue to post on this forum to ensure this thread does not die unlike your attitude towards its customers here in the UK.

Moderator
Posts: 253
Registered: ‎03-10-2014
Message 338 of 401 (598 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Hello dpc1979,

 

You have not provided me any information concerning contact information to provide to my UK/EU counterparts.  

 

Please note that you should be posting on the UK Sony forum to get a better response from their side.  This is because I am not familiar with the UK/EU policies and they would have the most accurate information to be able to help you out directly.  https://community.sony.co.uk/t5/english-community/ct-p/en

 

Thank you,

Chris

Moderator
Posts: 253
Registered: ‎03-10-2014
Message 339 of 401 (595 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Hello everyone,

 

I had a meeting with our Design group last night and they had some positive information.  I am trying to clarify some points with their side before I am able to share their findings.  I hope to be able to post a meanful update in the next day or two.

 

Thank you,

Chris

Enthusiast
Posts: 7
Registered: ‎12-17-2016
Message 340 of 401 (583 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Thanks for the updatre Chris.  I know folks are frustrated, but it is good to know that you are staying involved and on top of this.

 

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