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Specialist
Posts: 15
Registered: ‎08-13-2014
Message 371 of 401 (1,303 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

New firmware is out - installing.

Enthusiast
Posts: 7
Registered: ‎03-18-2017
Message 372 of 401 (1,300 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

@rzayas- but what if we cannot even get to the User Interface screens needed to install the firmware update?

Yesterday out of sheer curiosity, I went to Best Buy and bought a brand-****** new NT5 (build date on the box stated December 2016) just to see if it would function properly right out of the box – low and behold, it did not.

I ended up with the same behavior as I’ve been used to for the last two months with my initial NT5…the constant “Please wait…” on boot-up, the UI never displays, the sound never plays, and the constant “Stand by…” on shut-down.

Needless to say, I am returning the new NT5 to Best Buy today, and will beg Sony for a full refund for my initial NT5 that was purchased last October.

Pure and utter rubbish.
Moderator
Posts: 242
Registered: ‎03-10-2014
Message 373 of 401 (1,286 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Hello everyone,

 

I wanted to give everyone a status update concerning the firmware to address the Drifting Audio Sync.  Currently the firmware is available over Internet download, however there is an issue with our eSupport firmware download for the USB update (not currently showing for customers due to an internal issue).  We hope to resolve this soon.  This firmware addresses the 2015 and 2016 model soundbars that are impacted by the Network Communication Drifting Audio Sync condition.

 

Normally I would provide messaging that the firmware was available when the eSupport site was live, but I wanted to let everyone know that the Internet download is available at this time.

 

Thank you,

Chris

Expert
Posts: 53
Registered: ‎06-26-2016
Message 374 of 401 (1,214 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

I' ve noticed that the firmware update is available for download ( not only as Internet download via the soudnbar ). However in the description there is no word that the update resolves the Sync Drift, only that it improves stability. Is the Sync Drift with this firmware update completely resolved ????
Expert
Posts: 223
Registered: ‎08-29-2016
Message 375 of 401 (1,154 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?


SonyHAV wrote:

Hello everyone,

 

I wanted to give everyone a status update concerning the firmware to address the Drifting Audio Sync.  Currently the firmware is available over Internet download, however there is an issue with our eSupport firmware download for the USB update (not currently showing for customers due to an internal issue).  We hope to resolve this soon.  This firmware addresses the 2015 and 2016 model soundbars that are impacted by the Network Communication Drifting Audio Sync condition.

 

Normally I would provide messaging that the firmware was available when the eSupport site was live, but I wanted to let everyone know that the Internet download is available at this time.

 

Thank you,

Chris


Thanks Chris, I'll try it out soon this week. Do you know if Sony plans to release an update to allow HDR passthrough via the HDMI 2.0 ports?

Highlighted
Enthusiast
Posts: 2
Registered: ‎12-17-2016
Message 376 of 401 (1,057 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

I applied the update yesterday and have not had any voice sync issues so far. I only ran the TV for a couple hours last night and I have not connected the system to a music source like Spotify or Pandora yet. It is on the wireless netowrk in the house. 

 

I will continue to post for the next little bit and try any setting requested if there is Sony wants to verify. 

Enthusiast
Posts: 2
Registered: ‎12-11-2016
Message 377 of 401 (1,034 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

I updated on Tuesday (looked at the software update by pure chance) and I noticed my sound levels seemed louder...any correlation to the update?

Also I ran into a lip sync issue last night, using my DVR. I just stopped the program and then restarted it and "voila" the sound was in sync! In the past I've had to restart the sound bar to fix it, with mixed results. I hope this problem is fixed!
Enthusiast
Posts: 7
Registered: ‎02-13-2017
Message 378 of 401 (992 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Installed the update over internet with a wired connection. The display is now -----. Looks bricked. Beware
Enthusiast
Posts: 7
Registered: ‎02-13-2017
Message 379 of 401 (986 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Forgot to mention. I have the HT-NT3 soundbar with major audio sync issues (prior to being bricked).
Specialist
Posts: 15
Registered: ‎08-13-2014
Message 380 of 401 (952 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

After a few days of testing the new firmware, everything seems to be working great. Thank you Chris!

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