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Moderator
Posts: 245
Registered: ‎03-10-2014
Message 351 of 401 (929 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Hello all,

 

I wanted to update everyone. We are still targeting a mid April firmware release to address the Network Ping issue.

 

I earlier referenced that connecting to a music service and disconneting was the result.  But after further discussion with our SQA and Design groups, there may be cases where you don't actively initiate a music service but a capable device on the network would still result in this type of ping authorization.  

 

I will continue to provide information as we get closer to the release timing.  

 

Thank you,

Chris

Apprentice
Posts: 4
Registered: ‎03-15-2017
Message 352 of 401 (922 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Thanks for the advice dpc1979. I'll look into that.

Enthusiast
Posts: 7
Registered: ‎03-18-2017
Message 353 of 401 (823 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

I've owned my NT5 for around 4 months -- worked fine up until today -- and then all of the sudden it started sticking on "Please Wait..." when being powered on, and just as long on "Stand By..." during a shut-off.  When it did finally synchronize with my TV (ARC), I'm now seeing a ridiculous delay in audio.

 

I just spent an hour on the phone with a Sony Support Rep to no avail.  We spent the time doing hard reboots, system resets, and adjusting the audio sync setting (0/25/50 MS, etc.). At the end of the call basically said there's nothing else they can do over the phone and they are sending me a return label for them to service/repair it.

 

I'm very reluctant to do that, so I came here to find there's some sort of known issue, and that there is a fix coming in April?


I sure hope the issue I just described is related to this known issue and that this April fix will resolve what I'm just now suddenly experiencing.

Expert
Posts: 53
Registered: ‎06-26-2016
Message 354 of 401 (793 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

@mattytreks :

 

Just disconnect your system from the internet ( wired or wireless ) and the AUDIO DELAY or SYNC DRIFT will disappear.

The AUDIO DELAY seems to appear when the system is connected tot the internet.

This workaround has been a solution for all of us !!!

Enthusiast
Posts: 7
Registered: ‎03-18-2017
Message 355 of 401 (770 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

@mdr3939, thanks for the suggestion.  The Sony rep absolutely mentioned that yesterday on the phone, and I could have sworn we addressed that by doing a hard-reset and *not* setting up a network connection again.  But perhaps the soundbar remembered the network and is still connecting anyways?  I'll give it a go shortly, and report back with the results...

Enthusiast
Posts: 7
Registered: ‎03-18-2017
Message 356 of 401 (729 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

@mdr3939- the answer is a big, fat, resounding "sort of".  It now just "sort of" works.

 

WiFi has been turned off, and I do get sound from the bar now, albeit on an ever-so-slight delay.  However the thing still takes eons after being powered on to fully initialize..."Please Wait...Please Wait...".  I'm done waiting, lol!  The same thing when powering it off..."Stand By...Stand By...".  Well, I'm tired from standing by so much that my legs hurt from, well, standing!

 

I just do not get it.  The thing was working perfectly up until a day ago.  Did Sony release some sort of recent firmware version that caused this issue?  Surely the issue has not been lying in wait, only to surface just yesterday.

 

Issues like this should not be happening.  I swear, I will never fall under the spell of Sony again.  No matter how ****** or visually appealing their product is, never again.  I'm done.

Specialist
Posts: 35
Registered: ‎08-05-2016
Message 357 of 401 (698 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

@mattytreks IF you are in the UK and its only 4 months old go back to your retailer and demand they sort it as it is there responsability for the first 6 months since purchase under UK sale of goods act.

 

If you are not then good luck most on here have been getting the Sony foxtrot since last May!!!!! 

 

 

Apprentice
Posts: 4
Registered: ‎03-15-2017
Message 358 of 401 (672 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

It looks like the consumer law in Ireland is similar to UK based on this paragraph from our Irish consumer help site:

 

"If you start using the item for some time then it is deemed that you have accepted the item. But if you discover a fault then you are entitled to have the item repaired or replaced free of charge – provided you did not cause the damage. If the fault occurs within the first 6 months of owning the item, it is accepted that the fault was there when you bought it. In general, the seller can offer to repair the item first. This should be a permanent repair and the problem should not reoccur. If the same fault occurs again, then you should be entitled to a replacement or refund. If you are not happy with the retailer’s offer to repair the item, you can say no - but if you do this, you may have to use the Small Claims process if you want to take the matter further."

 

But how do I prove that Sony have acknowledged it is a manufacturing fault? Was there a statement from them?

Expert
Posts: 53
Registered: ‎06-26-2016
Message 359 of 401 (661 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

Yes there was.

See the item posted by Chris at the beginnen of this page.

Enthusiast
Posts: 7
Registered: ‎03-18-2017
Message 360 of 401 (546 Views)

Re: HTRT5 Lip-Syncing. Is there a fix?

@dpc1979, I'm in the States, unfortunately.

 

Could this have been the result of a buggy firmware update to my connected LG B6, or the soundbar itself?

 

A week has passed, and there is still zero improvement, despite countless hard resets, pulling power cords out, unplugging HDMI cables, etc.  This is such a frustrating issue.

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