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Rookie
Posts: 1
Registered: ‎07-05-2016
Message 1 of 5 (6,373 Views)

How to connect HT-NT5 and pair of SRS-ZR7 speakers wirelessly.

I recently purchased the 75" sony 4K TV, HT-NT5 sound bar, and two SRS-ZR7 speakers for surround sound. I have tried to use songpal to pair all the speakers, but am unable to get sound to come out of rear speakers when it says they are paired.

 

Today i had someone from GEEK SQUAD come out and they didnt fair any better. They said to just return the speakers and buy something else.

 

I really need to get this combination to work, so please help. 

 

Do i need new software? 

 

Thanks in advance!!!

 

John

Moderator
Posts: 245
Registered: ‎03-10-2014
Message 2 of 5 (6,272 Views)

Re: How to connect HT-NT5 and pair of SRS-ZR7 speakers wirelessly.

[ Edited ]

Hello hoagy25,

 

Sony's new Wireless Surround feature has documentation on our eSuport website:

https://us.en.kb.sony.com/app/answers/detail/a_id/75516

 

and some Promotional video material to better support your needs.

How to enjoy Wireless Surround feature - https://www.youtube.com/watch?v=RbHRn6EUzaI

How to setup Wireless Surround - https://www.youtube.com/watch?v=iPAv2d8v_JI 

 

Thank you,

Chris

Rookie
Posts: 2
Registered: ‎07-15-2017
Message 3 of 5 (2,376 Views)

Re: How to connect HT-NT5 and pair of SRS-ZR7 speakers wirelessly.

I have the same issue ... seemingly tried everything.

All appears perfect but now sound from teh wireless speakers ...

Highlighted
Rookie
Posts: 2
Registered: ‎07-15-2017
Message 4 of 5 (2,376 Views)

Re: How to connect HT-NT5 and pair of SRS-ZR7 speakers wirelessly.

I have this exact issue as well.

All appoears correct, folloed the setup to a T w/o issue ... but no sound?

 

Help plz !!!

Moderator
Posts: 4,146
Registered: ‎10-20-2014
Message 5 of 5 (2,284 Views)

Re: How to connect HT-NT5 and pair of SRS-ZR7 speakers wirelessly.

Hi Vman1061, Welcome and thank you for considering SONY Community! Have you tried calling our Technical Support team about this issue? If so, kindly send your reference number/event ID to me via Private Message(PM) so we can further assist you. Thanks, >Joffrey

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