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Enthusiast
Posts: 2
Registered: ‎02-02-2017
Message 1 of 4 (178 Views)

Parental lock reset on BDP-CX7000ES.

Hi,

We have a BDP-CX7000ES blu-ray disc changer with a forgotten parental lock password. How can I go about reseting the unit to remove the password?

Thank you!
- Ian
Moderator
Posts: 3,623
Registered: ‎10-20-2014
Message 2 of 4 (136 Views)

Re: Parental lock reset on BDP-CX7000ES.

Hi Ian2k5,

 

Welcome and thank you for considering SONY Community!

 

Please try RESETTING the player. 

See steps in the image below.

BDPCX7000ESreset1.jpg

 

If you're still getting the same result after resetting, service maybe required.

https://esupport.sony.com/US/p/service.pl

 

 

Thanks,

>Joffrey

 

 

 

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 2
Registered: ‎02-02-2017
Message 3 of 4 (128 Views)

Re: Parental lock reset on BDP-CX7000ES.

Thanks for the reply Joffrey!

 

That procedure looks the same as the one in the manual, however, just after that it says that the BD/DVD Parental Lock password will not be reset with this procedure.  I didn't want to wipe out and reset the entire system if it wasn't going to do do anything toward resetting the forgotten password.

 

- Ian

Highlighted
Moderator
Posts: 183
Registered: ‎03-10-2014
Message 4 of 4 (114 Views)

Re: Parental lock reset on BDP-CX7000ES.

Hello Ian2k5,

 

 

You can attempt the password "7669" (Sony) to attempt to access the parental controls.  This works on other BD model as a backup password and may work for you.  If not ....

 

Please note: "The password is not reset even if you reset the player (page 80). Keep a note of your password."  

This warning is repeated four times in the user manual.  https://docs.sony.com/release//BDPCX7000ES_EN_FR.pdf on pages 74 and 75.

 

Thank you,

Chris

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