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Rookie
Posts: 1
Registered: ‎07-11-2017
Message 1 of 2 (156 Views)

SRS-X55 won't turn off

Recently I have started experiencing a problem where my SRS-X55 won't turn off.  It is paired to an iPhone 6 with 10.3 OS.  Pushing and holding down the power button does not have any effect.  I can momentarily get it to turn off by pushing the pairing button.  This lasts for about 7 seconds when the speaker power backs up and reconnects to my phone. 

 

I have tried the reset button on the speaker.  I have also "forgotten" the device on my phone and repaired.  Neither of these steps fixed the problem.

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Moderator
Posts: 1,059
Registered: ‎11-04-2016
Message 2 of 2 (97 Views)

Re: SRS-X55 won't turn off

Hello Tanger,

 

Welcome and thank you for considering the SONY Community!

 

We regret that the speaker is not turning on. Below are the steps to fix the issue.

 

  1. If your portable speakers are active speakers and have a power adapter, make sure the power adapter is plugged into a working AC outlet.
  2. Verify the other end of the power adapter is securely connected to the left speaker.
  3. Try plugging the power adapter into a different AC outlet.
  4. If applicable to your model, install fresh batteries.
  5. Make sure that the batteries are installed correctly.
  6. Try installing a different set of batteries, just to make sure there is not a problem with the current batteries.
  7. Make sure that the right speaker is securely connected to the left speaker.
  8. Verify the portable speakers are connected to the proper jack on the audio music source.
  9. Check to make sure the connection between the portable speakers and the audio music source is secure.
  10. If possible, try the speakers on a different audio music source or try a different set of speakers on your current music source.


If the issue is still unresolved, service may be required.

 

 

Regards,

-Erin

 

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