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Enthusiast
Posts: 1
Registered: ‎07-27-2017
Message 1 of 2 (1,281 Views)

SRS-ZR7 won't turn on after firmware 4.04 update

Hi there,

Just got my SRS-ZR7 one month ago and very satisfied. Last night there's new firmware update inform so I tap update and it was done without any problem. I check the FW version after update and it display as 4.04.

So I keep enjoy my movie playback and everything was just fine. But after about one hour the sound was suddenly stop and there's some loud click sound from the speaker. I immediately turn off the speaker and try to turn it on again but the power button just won't work and keep display orange light.

I try to disconect all input source cables and power cord then wait for a while. But the power button just display as orange light (no blink) after plug in the power cord and also no response for all buttons.

So basically it just won't turn on so can't do the initialize setup too. Please let me know what I can do to fix this issue. Thanks in advance.

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Moderator
Posts: 4,655
Registered: ‎03-12-2015
Message 2 of 2 (1,217 Views)

Re: SRS-ZR7 won't turn on after firmware 4.04 update

[ Edited ]

 

Hi, Darkj2k

 

Thank you for visiting Sony Community!

 

You may find this link helpful in resolving this issue: http://helpguide.sony.net/speaker/srs-zr7/v1/en/contents/TP0001111930.html.  

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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