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Apprentice
Posts: 14
Registered: ‎07-18-2017
Message 191 of 212 (593 Views)

Re: STR-DN1050 and Music Center

I just chatted with support in Australia.

He was fully aware of the issue and was really understanding and gave me a copy of the Android APK file for the last version before Sony switched off support.

He said he can't help with iOS though because Apple won't let you install a superceded app.

He said he'd try and escalate it, but he didn't sound confident at all and was really pushing for me to send it back to Sony through their feedback email addresses.

 

 

Apprentice
Posts: 18
Registered: ‎09-20-2014
Message 192 of 212 (478 Views)

Re: STR-DN1050 and Music Center

I dare say I've posted elsewhere about this one, but the more forum noise there is the better. If that results in Sony waking up to the fact they have effectively discriminated against a sector of their customer base then fine. Otherwise if it warns potential customers as to how little Sony appear to care once they've had your money, then fine. Either way I am past the point of caring how they feel as a reflection of their attitude.

 

Summary of my position:

- I had a Sony STR-DN1040. Not long after purchase the debacle regarding the vTuner service occurred. It simply stopped working and as a major selling feature of the model this was hugely disappointing. In common with this issue, silence and no help whatsoever, I recall the tack on that one was to tell owners they were looking into it. No timescale, no proactive communication, no alternate options including trade in offered. I was left with no choice but to return the receiver.

 

-Now this with the 1050. I've made multiple attempts to seek help and options and received nothing apart from "is there anything else I can help you with today?" and follow up customer satisfaction surveys, What a joke.

 

-Leading up to this we were given no options regarding preservation of the earlier version of the app which supports our hardware. Had Sony somehow made provision for owners to have a window of opportunity to download a copy of the app code (in .IPA form I believe for Apple kit) then missing that opportunity would have been our fault. But no, they merely updated the app, added a comment which equated to "tough s h i t" and that was that.

 

-The question I have asked multiple times is why can a company with such global presence (and income, from us mugs) not spend a little of that return by ensuring both old and new versions of the app are co-hosted on relevant platforms. I mean really, how much can that cost, in consideration of customer satisfaction? Equally that gesture would, I expect dictate how many of us appproach our next investment in TV, home cinema hardware, DVD/BR players, games consoles etc etc etc 

 

I'll tell you where I stand. No solution, no more money from me, and I'll make positive efforts to ensure anyone I am in contact with either through personal friends, or contacts on the various forums I use (not all audiophile, but with a lot of interest in those areas nevertheless) is aware of the arrogant stance taken by Sony. 

 

Bottom line is sort it or I will not stop in sharing those messages about your poor customer service. The approach you, Sony, have taken is the sort of thing I'd expect from some non-brand not a market leader. Come to think of it, I'd have been better off spending my money with the former, as they would be more likely to help in the interest of brand growth.

 

Come on Sony, show some b a l l s, take your head out of the sand, and respond to this in a way that changes my opinion for the better. 

 

 

Specialist
Posts: 17
Registered: ‎08-21-2017
Message 193 of 212 (470 Views)

Re: STR-DN1050 and Music Center

 
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Apprentice
Posts: 18
Registered: ‎09-20-2014
Message 194 of 212 (429 Views)

Re: STR-DN1050 and Music Center

Quick question folks - am I correct in thinking that the beloved Sony Music Center app is the renamed app based upon SongPal?

 

I have a recollection it is, but would value confirmation from other owners before I embark on some stuff which may offer a way out of this mess.

Specialist
Posts: 17
Registered: ‎08-21-2017
Message 195 of 212 (425 Views)

Re: STR-DN1050 and Music Center

BollyDave,

 

You are correct SONY rnamed SongPal to Music Center.

 

Regards,

 

GB

Apprentice
Posts: 18
Registered: ‎09-20-2014
Message 196 of 212 (420 Views)

Re: STR-DN1050 and Music Center

Cheers GB. Having that confirmed I hope to embark on testing an idea out over the coming days.

 

 

Apprentice
Posts: 9
Registered: ‎01-05-2018
Message 197 of 212 (398 Views)

Re: STR-DN1050 and Music Center

 

Thats great news BD, I really hope that what you're doing works for all of us. Good luck! Smiley Happy

Apprentice
Posts: 9
Registered: ‎01-05-2018
Message 198 of 212 (395 Views)

Re: STR-DN1050 and Music Center

no matter what sony does with this issue, this is my last sony product (I have 2 headphones, one of them sound canceling, strdh550, ps3, 2 waterproof walkman, a sound recorder, a digital camera) I just tried to left a review in the sony product web page, first one almost a week ago, was with a lot of frustration, said some stuff but never in a manner that would be taken as not being respectful, but it never showed up, I made another one with a softer tone but stating all that is wrong with this issue… it also never saw the light of day Smiley Sad This is shady business at its best! If a company cant take criticism and only post positive reviews of their products, ignores their clients, and make something obsolete in just 3 years, I would be really d u m b to put my money with this shame of a company again. I'm really tech savy and I belong to a circle of people that enjoys watching movies at home with a good avr, I will tell everyone in my circle of friends of this regrettable decision that sony took, and how to avoid it: NEVER BUY FROM SONY!

Apprentice
Posts: 18
Registered: ‎09-20-2014
Message 199 of 212 (303 Views)

Re: STR-DN1050 and Music Center

Blocking and/or deleting reviews the manufacturer deems negative is a cheap and underhanded tactic.

Other potential consumers deserve to be aware of the reality of post sales support and reduced product functionality resulting from their mismanagement of 3rd parties.

 

This has happened twice to me now, and they just trot out the usual excuse effectively slopey shouldering ongoing product development decisions, pointing the finger at nameless 3rd parties that presumably develop and manage code for them.

 

I call BS on this approach. I've managed 3rd party suppliers who are involved in products for my customers, and should an issue arise with said product it is not appropriate to tell my customer a) it's not my fault and b) speak to someone else, but I won't tell you who that is. The reality is that whoever negotiated the product development within Sony (whether inhouse or outsourced) carries the responsibility both contractually and morally to bloody well sort it out. Any fixes should be transparent to the customer.

 

Regarding factual but negative product reviews, it may be more productive to hit them where it hurts, the online shop window where Joe Public is more likely to read reviews, rather than on specialist forums. So, that would be places like Amazon etc, you get my drift. I very much doubt Sony are able to block those.

Regarding my investigations as to an alternate approach so that we as individuals can take back some power on this, I have not yet got a result. I have a tech enquiry going regarding use of a tool which may assist.

 

In summary though, should anyone here already have experience in this area and can do some testing themselves, here's what I am doing:

-It is my understanding that Apple app content is contained within a .IPA file. It is very much the equivalent of a ZIP file

-On whatever PC you use to interact with your iDevice, there will be a folder structure, within which .IPA files may be located

-As Sony have both developed the app beyond its original form, and taken functionality out that we need, I suspect that in day to day syncing with iTunes, the .IPA content will have also moved on

-However. I back my PC up regularly, and in digging through drive images I have located a couple of SongPal .IPA files

 

It's my belief that once I get my hands on a suitable tool, I should be able to reload that version to my iPad without dependence upon iTunes. Oh and this should not require the device to be jailbroken either.

 

I'll update as I progress, but in the meantime if anyone in this discussion is better experienced than I in the process of importing .IPA from PC into IDevice functionality, please add to the discussion.

 

Should anyone feel that my open discussion of such issues and a potentially creative approach to resolve is somehow against the spirity of the community - well all I am doing is replaying facts, and being driven to novel solutions potentially. If that's somehow deemed "wrong" then all I'd do is remind of Sony's response to this issue...nothing.

Expert
Posts: 37
Registered: ‎09-13-2017
Message 200 of 212 (291 Views)

Re: STR-DN1050 and Music Center

BollyDave

We are all desperate for a solution of some sort. I must warn you that it not just about locating an older Sony music IPA app. Even if one was using the older ipa, iOS 11 effectively crippled the app. While some functions were working like volume adjustment and maybe some others, the drops menu to switch to zone 2 stopped working. If one is on older iOS and has an older Sony music ipa then this would work but overall, without someone “maintaining” the app to support the suttle changes of IOS upgrades it’s a loosing battle. We need the source code and an individual with coding skills.

Agree with everything else you said about Sony using lame excuse. I have left multiple review now on Amazon, B&H, Best Buy on their Sony receivers. I’ll be happy to remove them as soon as Sony fixes this mess.

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