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Rookie
Posts: 2
Registered: ‎09-09-2017
Message 51 of 159 (1,979 Views)

Re: STR-DN1050 and Music Center

Unbelievable Sony. You stop support for the most key piece of the 1050, the app? NO BUSINESS SENSE WHAT SO EVER!
Rookie
Posts: 2
Registered: ‎09-09-2017
Message 52 of 159 (1,969 Views)

Re: STR-DN1050 and Music Center

You can't use any of the Pandora, internet, or other IMPORTANT features unless you have a display in the form of a physically connected tv or THE APP which Sony dropped support for! Why is this so hard for Sony to understand what a very poor and really needless decision this was. As others have said repeatedly, all Sony needs to due is post the alternative version of this app (the old version) that worked with this receiver and others? I am cirtainky not swayed to go out and buy the latest "supported" Sony product. No way!
Moderator
Posts: 1,268
Registered: ‎10-20-2015
Message 53 of 159 (1,773 Views)

Re: STR-DN1050 and Music Center

Hi all,

 

Again, we apologize for the inconvenience this may have caused you. However, you can still control affected models from the main unit, or the included remote control. Please refer to your model's instruction manual for more information.

 

We're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day!

 

For more information about the announcement, you may visit the link below:

https://esupport.sony.com/US/p/news-item.pl?mdl=STRDN1050&news_id=528.

 

 

Regards,

^Ron

Specialist
Posts: 15
Registered: ‎07-06-2017
Message 54 of 159 (1,763 Views)

Re: STR-DN1050 and Music Center

Have you or any of your peers at Sony actually used this unit? Without the app, you cannot access your home network music collection, internet radio services such as tune-in or Pandora UNLESS you have a TV or other display unit connected and turned on. You must have a display to select the desired AUDIO source. The app allows you to do this without any display connected or turned on. It also allows access from another room than where the unit and display are located. Perhaps Sony should read it's own manuals and the many negative comments here and on Google play store.
Enthusiast
Posts: 7
Registered: ‎07-08-2017
Message 55 of 159 (1,751 Views)

Re: STR-DN1050 and Music Center

Ron, why a community if you can't hear customers, what can you do for us except repeating all the time same message, do you read us?
Specialist
Posts: 28
Registered: ‎09-13-2017
Message 56 of 159 (1,727 Views)

Re: STR-DN1050 and Music Center

Are you kidding me? Are you just puppet on a string with a single message prerecorded. What part of not being able to operate your unit without a screen are you not understanding. You actually CAN NOT do the things "at the unit or with remote" without having the app. Read the ****** comments! You also can't control the unit if you are located in a different space ( I.e. Not in the same room as the receiver).
Apprentice
Posts: 10
Registered: ‎07-21-2017
Message 57 of 159 (1,648 Views)

Re: STR-DN1050 and Music Center

PS: I saved proof that Sony still advertises SongPal compatibility with the 1050, but they'll remove it and then it's like this debacle "never happened"

Apprentice
Posts: 7
Registered: ‎08-18-2017
Message 58 of 159 (1,535 Views)

Re: STR-DN1050 and Music Center

Someone here, before, suggested leaving a comment in AppStore, Google Play etc. - you should all do that! Been there done that!

What else can we do? VIsit all your local (country) price comparison websites, review websites etc. and leave a proper information warning potential customers. Maybe this would bring any attention from the producer.

Enthusiast
Posts: 6
Registered: ‎09-15-2017
Message 59 of 159 (1,432 Views)

Re: STR-DN1050 and Music Center

Bob:

The Sony announcement was a joke, giving users very little lead time to understand the implications, and no instructions on how to block the update or how to continue using the receiver. I was successful in stopping the update on my iPad since I do authorize them manually, but not on my iPhone. Now I'm wondering if I need to block future updates on the reciever itself too? Sony is not telling me how these might interact, and whether updating to a new receiver version might impact the way I can use this receiver. The same goes for whether it is safe to update to a new version of iTunes.

 

I'm tired of the refrain from Sony reps on this discussion list to "refer to your model's instruction manual for more information," since it still refers to instructions only for the app for certain features. Sony at least has the obligation to assist existing customers with new instructions on how to use this receiver and features without controlling it through the app. The dial on the receiver itself has very limited options, and like others have said you need a TV screen to get to the full menu.  

 

 

I frequently use my 1050 receiver to play music through iTunes on my PC since I've been gradually ripping my collection of over 3,000 CD's. The 1050 manual instructions for AirPlay (p. 114) are only for the app.  I can still go through iTunes (but only on my PC) to select the receiver and play my ripped CD's from my networked computer (although for how long...). It allows me to select the receiver and thus the soundbar to play music through it instead of the ****** HP speakers. When I select this option, it unfortunately overides any current program I'm watching and displays AirPlay on the TV screen.  Unless Sony can give me some hints on changing this, I can no longer be watching the TV in my family room, while my zone 2 in the kitchen is playing music. I am single so it's not as much of a problem for me and I'll just have to pick one or the other, but I can see families with multiple zones being extremely unhappy with this problem.

 

I spent over $4,000 upgrading my home entertaiment system in December 2015, including the 1050 receiver and a Sony XBR55X85 TV. This situtation certainly makes me question whether I'll buy another Sony product, despite 30 year plus of past purchases.  Fortunately I already have Sonos speakers, so I can still listen to TunedIn radio, but I can understand why so many other users are extremely upset about discontinuing support of the app and have sworn never to buy another Sony product.  It's very poor customer service on a receiver that was just introduced in 2014!

 

Like others have suggested, the easiest solution for Sony to satisfy their current customers, would be to make the earlier version of the app available once again through the Apple Store or Google Play. I think most of us can live with the app not being updated, as long as we know which equipment/software versions must not be updated in order to keep our systems working. 

Enthusiast
Posts: 6
Registered: ‎09-15-2017
Message 60 of 159 (1,432 Views)

Re: STR-DN1050 and Music Center

Bob:

The Sony announcement was a joke, giving users very little lead time to understand the implications, and no instructions on how to block the update or how to continue using the receiver. I was successful in stopping the update on my iPad since I do authorize them manually, but not on my iPhone. Now I'm wondering if I need to block future updates on the reciever itself too? Sony is not telling me how these might interact, and whether updating to a new receiver version might impact the way I can use this receiver. The same goes for whether it is safe to update to a new version of iTunes.

 

I'm tired of the refrain from Sony reps on this discussion list to "refer to your model's instruction manual for more information," since it still refers to instructions only for the app for certain features. Sony at least has the obligation to assist existing customers with new instructions on how to use this receiver and features without controlling it through the app. The dial on the receiver itself has very limited options, and like others have said you need a TV screen to get to the full menu.  

 

I frequently use my 1050 receiver to play music through iTunes on my PC since I've been gradually ripping my collection of over 3,000 CD's. The 1050 manual instructions for AirPlay (p. 114) are only for the app.  I can still go through iTunes (but only on my PC) to select the receiver and play my ripped CD's from my networked computer (although for how long??). It allows me to select the receiver and thus the soundbar to play music through it instead of the poor HP speakers. When I select this option, it unfortunately overides any current program I'm watching and displays AirPlay on the TV screen.  Unless Sony can give me some hints on getting around this, I can no longer be watching the TV in my family room, while my zone 2 in the kitchen is playing music. I am single so it's not as much of a problem for me and I'll just have to pick one or the other, but I can see families with multiple zones being extremely unhappy with this problem.

 

I spent over $4,000 upgrading my home entertaiment system in December 2015, including the 1050 receiver and a Sony XBR55X85 TV. This situtation certainly makes me question whether I'll buy another Sony product, despite 30 year plus of past purchases.  Fortunately I already have Sonos speakers, so I can still listen to TunedIn radio, but I can understand why so many other users are extremely upset about discontinuing support of the app and have sworn never to buy another Sony product.  It's very poor customer service on a receiver that was just introduced in 2014!

 

Like others have suggested, the easiest solution for Sony to satisfy their current customers, would be to make the earlier version of the app available once again through the Apple Store or Google Play. I think most of us can live with the app not being updated, as long as we know which equipment/software versions must not be updated in order to keep our systems working.

 

Thank you for listening, and I hope you can answer some questions and impress on Sony the need to reconsider this decision. 

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