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Enthusiast
Posts: 2
Registered: ‎02-15-2017
Message 1 of 4 (316 Views)

Sony STR-DH550 Receiver : TV input not recognized

[ Edited ]

Hi, I am totally new to this home theatre ecosystem and recently set up my 5.1 surround with a Sony STR-DH550 receiver. I currently have my satellite box, PS3 and laptop connected to the HDMI IN ports of the receiver. The TV is connected via the HDMI 2 (ARC) port of the TV to the HDMI (ARC) OUT port of the receiver.

 

Everything works fine and I can pick and choose/switch among all inputs mentioned above apart from the one listed as "TV" in the receiver remote. I currenty have a OTA antenna connected to the TV to watch some basic programs so I assumed whenever I pick "TV" from my receiver remote, it would switch to the TV and start playing that automatically, isnt that so? Please correct my understanding if I am wrong! Pressing the TV option in the receiver remote does not do anything, the TV screen just stays at where it is. The only way to achieve this right now is pick up the TV remote instead and switch the input from HDMI2 (receiver is connected here) to TV.

 

Also, TV apps like NETFLIX/YOUTUBE do not play sound via my home theatre speakers unless I connect an optical cable, I thought the HDMI ARC port was supposed to take care of this, so what am I missing?

 

And yes - the 'control for hdmi' is set to ON in the receiver in case it matters.

 

Any help would be much appreciated, thanks a lot!

Moderator
Posts: 880
Registered: ‎11-04-2016
Message 2 of 4 (247 Views)

Re: Sony STR-DH550 Receiver : TV input not recognized

Hi Soumya777,

 

Welcome and thank you for considering the SONY Community!

 

 The setting and your hook ups are correct. Since the OTA antenna is connected directly to the TV then the receiver's input should be TV. However, if the receiver doesn't select the TV input, you might as well reset the unit to isolate the issue. Please the next link for no sound and how to troubleshoot issue with ARC. 

https://ca.en.kb.sony.com/app/answers/detail/a_id/75776/p/41901%2C43145%2C92877%2C92878/c/65%2C67/kw....

 

Reverting to the factory default settings

 
  1. Turn off the receiver.
  2. Hold down (on/standby) on the receiver for 5 seconds.

    [CLEARING] appears on the display panel for a while, then changes to [CLEARED *].

     

     

Regards,

~Erin

 

 

If my post answers your question, please click the button below "Accept as Solution".

Rookie
Posts: 1
Registered: ‎02-19-2017
Message 3 of 4 (230 Views)

Re: Sony STR-DH550 Receiver : TV input not recognized

Thank You so much i was also having the similar problem.

Enthusiast
Posts: 2
Registered: ‎02-15-2017
Message 4 of 4 (191 Views)

Re: Sony STR-DH550 Receiver : TV input not recognized

Hi, I tried this already but this didn't solve the problem unfortunately Smiley Indifferent

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